Fortna
logistics
TechSupportCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Tech Support Coordinator at Fortna. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, technical insight, coordination, customer communication. Act as the first point of contact for customers reporting technical issues via phone or email. Analyze incidents based on urgency, complexity, and business impact”
Industry & Context.
A structured, analytical mindset with problem-solving abilities; Analyze incidents based on urgency, complexity, and business impact; Quickly determine the best path to resolution
What They're Looking For.
Must Have
At least 2 years of experience in a technical, service-oriented, or logistics environment, communication and coordination skills, Solid technical affinity and a desire to understand how systems really work, A structured, analytical mindset with problem-solving abilities, Customer-focused, resilient, and able to stay effective under pressure, Fluent in English
Nice to Have
German is an advantage
What You'll Do.
Act as the first point of contact for customers reporting technical issues via phone or email
Analyze incidents based on urgency
Quickly determine the best path to resolution — whether hands-on guidance or escalation
Collaborate with internal experts (PC/PLC Engineers
Service Engineers) and external partners
Coordinate follow-up actions with internal teams such as Job prep
and technical specialists
Guide and instruct customers and/or engineers remotely to resolve issues whenever possible
Proactively keep customers informed — you manage expectations and build long-term trust
Ensure accurate documentation
administrative processing
and smooth case closure in the call-handling system
Actively contribute ideas to improve processes
and customer satisfaction
Help shape how Technical Support evolves within the broader LPS organization
Stay curious and continue building your technical and coordination skills
How You'll Work.
Team & Collaboration
Collaborate with internal experts (PC/PLC Engineers, Service Engineers) and external partners; Coordinate follow-up actions with internal teams such as Job prep, planning, service engineering, and technical specialists; Actively contribute ideas to improve processes, service quality, and customer satisfaction; Help shape how Technical Support evolves within the broader LPS organization
Communication Scope
communication and coordination skills; customer communication; Proactively keep customers informed
Full Job Description
**FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.** **At FORTNA, we believe in fostering a workplace that isn 't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. ** **Job Description:** Tech Support Coordinator _When a customer’s logistical system goes down, minutes matter._ As a Tech Support Coordinator, you are the person customers rely on first — the calm, technical, and structured professional who turns incidents into solutions. You will be part of our Lifecycle Performance Services (LPS) organization, responsible for maintaining, supporting, optimizing, and upgrading complex transport and sorting systems used in high-performance logistics environments. This role combines technical insight, coordination, and customer communication, giving you real impact every single day. No scripts. No routine. Every day brings new challenges. **What You’ll Be Doing:** Incident Intake & Technical Assessment Act as the first point of contact for customers rep
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