TechStackAdministrator

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. What you’ll do and how you’ll have an impact Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce) Configure and maintain CRM objects, properties, workflows, automation, and pipelines Manage user roles, permissions, and security settings within the CRM Ensure data integrity through deduplication, validation rules, and standardized data entry processes Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi) Develop and enforce data governance policies across all systems Develop training materials, guides, and SOPs for end users across departments Manage SSO, two-factor authentication, and access controls across platforms Conduct periodic access reviews and security audits What we’re looking for 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar) Proven experience managing a SaaS technology stack in a B2B environment Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.) Experience with data management, migration, and hygiene best practices Proficiency in building reports, dashboards, and workflow automation Excellent problem-solving skills and attention to detail Strong communication and project management skills Ability to work cross-functionally with Sales, Marketing, CS, and IT teams About AppDirect: AppDirect is the only end-to-end comm