TechOpsManager

## Description The Technical Operations Manager will serve as the strategic and operational anchor for Pinterest’s global IT deployment and asset lifecycle program. This role is designed to take Pinterest "out of the daily weeds" by owning the end-to-end management of the global request queue, vendor performance, and cross-functional communication. As the single point of contact for all escalations, this role will manage a distributed team of deployment consultants and global partners to ensure a seamless "white-glove" hardware experience for every Pinterest employee. ## Essential Duties Global Service Delivery: Own the end-to-end performance and escalation management of the global IT deployment queue to ensure a seamless, high-touch employee experience. Global Asset Governance: Maximize hardware lifecycle efficiency and inventory data integrity across all international hubs to optimize utilization and reduce procurement spend. Vendor & Partner Management: Direct and hold accountable regional service providers and distributed deployment teams to ensure compliance with global operational standards. Process & Workflow Optimization: Drive the standardization and continuous improvement of cross-functional logistics workflows between internal IT teams and external partners. ## Key Responsibilties Queue Ownership: Act as the primary gatekeeper and delegator for the global Zendesk request queue, ensuring tickets (New Hire, Break/Fix, Upgrades, etc.) are assigned based on active workload and priority. Daily Sync Execution: Lead daily operational syncs with the Global Deployment Consultant team to address blockers, review pending shipments, and align on daily targets. Vendor Management: Serve as the direct manager for regional service partners, including specific oversight of SEAL, providing support for the Latin America region. Single Point of Contact: Act as the ultimate escalation point for IT logistics issues, resolving high-priority "Work Blocking" requests and complex