TechLiner

Company Overview: At MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Purpose: * Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches. * Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers. * Implement process for Fix it right by initiate training programme at dealers * Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis) Principal Accountabilities: * Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers * Prepare countermeasure sheet for Non F1 cases and educate dealers on same * Implement F1 good practice at dealers * Clear long pending vehicle waiting for diagnosis * Perform Deep dive in dealer process and make action plan for all negative VOC * Validate dealer level action plan and give training for further improvement * Prepare training module base on available GTSS database and need for NTL * Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved * Analyse dealer requirement and support in correct diagnosis and repair * Remote online support * Dealer visits ## Qualifications B.E or Diploma (Automobile/Mechanical) ## Additional Information 8-10 years of Relevant Experience * Experience to manage multiple dealership of OEM * Expe