KONE
elevator and escalator industry
TechLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Tech Lead at KONE. Skills: technical support, product lifecycle, field service operations, data management. Provide spares technical support. Mentor and guide team members”
What You'll Achieve.
drive efficiency; ensure material data quality; deliver high-quality spare technical solutions; enhance their technical skills and productivity; effective mitigation; quality/process improvement
Industry & Context.
excellent problem-solving skills; Address technical challenges and roadblocks with innovative solutions
working across cultures, working across time zones, virtual environment
What They're Looking For.
Must Have
BE in Mechanical, Electrical, or Electronics Engineering, Over 10 years of experience in technical support, product lifecycle, and field service operations, Proactive, innovative thinker with excellent problem-solving and communication skills, Comfortable working across cultures and time zones in a virtual environment, knowledge of SAP, knowledge of PDM/PLM systems, knowledge of BOM interpretation, Familiarity with elevator, escalator and building door products, Address technical challenges and roadblocks with innovative solutions, Understanding of supply chain, material, and master data processes, Stakeholder collaboration, Capable of aligning technical solutions with business goals
Nice to Have
Design skills using Creo, Design skills using AutoCAD, Design skills using ProgeCAD, Process automation tools: MS Excel Macros, Process automation tools: SQL, Process automation tools: Power BI, Process automation tools: RPA, Six Sigma methodology for quality/process improvement, Installation and commissioning field experience, Adobe tools, experience in digital documentation
What You'll Do.
Provide spares technical support
Mentor and guide team members
Identify risks and create strategies
generate new ideas for process developments
Enhance automation through tools
How You'll Work.
Team & Collaboration
Mentor and guide team members; Stakeholder collaboration; working across cultures; working across time zones; collaborative and dynamic work culture; Collaborative and diverse work culture; working together
Communication Scope
excellent communication skills
Full Job Description
# 1.Company Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. # 2.About GSS Global Spares Supply (GSS) provides all the spares, tools and field support that are needed to perform maintenance that exceeds our customers' expectations. Cost-effectively and on time. * Quality spare parts for elevators, escalators and automatic building doors * KONE parts, commercial parts, strategic parts, competitor parts (non-KONE) * Tools, personal protective equipment (PPE) and working clothes # 3.Why this role? We are seeking this role to provide technical assistance to field teams and support the lifecycle of elevator, escalator, and building door products. This role combines hands-on technical knowledge with digital tools and data management to drive efficiency, ensure material data quality, and deliver high-quality spare technical solutions across global operations. # 4.What will you be doing? * Provide spares technical support to service technicians/frontlines. * Mentor and guide team members to enhance their technical skills and productivity * Identify risks and create strategies for effective mitigation. * To generate new ideas for process developments * Enhance automation through tools like MS Excel Macros, Power BI, SQL, and RPA # 5.Required Skills: * Strong knowledge of SAP, PDM/PLM systems, and BOM interpretation * Familiarity with elevator, escalator and building door products * Address technical challenges and roadblocks with innovative solutions * Understanding of supply chain, material, and master data processes. * Stakeholder collaboration * Capable of aligning technical solutions with business goals # 6.Preferred Skills: * Design skills using Creo, AutoCAD, or ProgeCAD * Process automation tools: MS Excel
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