OneOncology
TechAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Tech Analyst at OneOncology. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.. Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.”
What You'll Achieve.
enhance service delivery; streamline processes; drive ongoing improvement initiatives; ensure efficient problem resolution and knowledge sharing; ensure timely outcomes
Industry & Context.
Critical thinking and problem-solving skills; ability to analyze systems and adapt as needed
Participate in 24x7 on-call support rotations as needed., Occasional travel as required to support business operations., Attendance is an essential job function.
What They're Looking For.
Must Have
1 – 4 years of recent experience in technology, service desk, and helpdesk
Nice to Have
Healthcare related experience a plus, ITIL certifications a plus, Basic certification in A+ and Microsoft Products is education and/or demonstrated experience may be substituted
What You'll Do.
Assist with the day-to-day operations of IT Service Delivery including: troubleshooting
and other technology-related support activities.
Respond to and resolve user requests for assistance with computer systems
delivering a high-quality
user-focused support experience.
and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
Troubleshoot technical issues and escalate them when necessary.
Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.
timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.
How You'll Work.
Team & Collaboration
coordinate with other teams to ensure timely outcomes; Provide clear, timely updates and feedback to users and teammates
Communication Scope
Excellent communication and influencing skills; capable of engaging stakeholders and gaining buy-in; Provide clear, timely updates and feedback to users and teammates
Full Job Description
OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. **Job Description:** **Role Summary:** The OneOncology Service Desk serves as the primary point of contact for all technology-related issues. The Tech Analyst I role is a critical technical resource, providing timely support for end-user desktop incidents and service requests reported to the Service Desk. Tech Analysts are responsible for interacting with users in a clear, supportive, and solution-focused manner, acting as a key communication link between customers and the Technology organization. Additionally, the Service Desk team represents the organization to internal and external stakeholders, continuously striving to enhance service delivery, streamline processes, and drive ongoing improvement initiatives. This role is primarily on-site, located in the Owings Mills, MD area. **Responsibilities:** * Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities. * Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience. * Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. * Troubleshoot technical issues and escalate the
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