Bdr Thermea Group
TeamleadFieldService
“Teamlead Field Service at Bdr Thermea Group. Skills: people management, process management, continuous improvement, operational leadership, customer satisfaction. translating company objectives into a clear departmental strategy for Field Service and monitoring the achievement of KPIs (productivity, efficiency, quality, NPS and SLAs). organizing and directing daily operations: execution of repairs, maintenance and start-ups on the product portfolio, with a focus on a customer-friendly approach”
Industry & Context.
handling escalations and complaints; coming to solutions
holding necessary certificates and training up-to-date
What They're Looking For.
Must Have
bachelor in a technical direction (or equivalent by experience), 3–5 years of leading experience within service, maintenance, field service or a technical operational environment, strong in people management: coaching, motivating, feedback and evaluation interviews and growing teams, process and results-oriented with experience in KPI steering, reporting and structural improvement of performance, customer-oriented and able to professionally handle escalations, complaints and SLA agreements, combines technical knowledge with technical-commercial feeling (advice, upsell of service/contracts), communicates fluently and enjoys working with different internal stakeholders in a Benelux context, speaks both Dutch and French
Nice to Have
technical-commercial feeling
What You'll Do.
translating company objectives into a clear departmental strategy for Field Service and monitoring the achievement of KPIs (productivity
organizing and directing daily operations: execution of repairs
maintenance and start-ups on the product portfolio
with a focus on a customer-friendly approach
leading and coaching a team (22 FTE) of (regional) team coaches and field service technicians (repair & maintenance) and ensuring knowledge sharing
engagement and development
work instructions and safety: overseeing work according to standards
and keeping necessary certificates and training up-to-date
handling escalations and complaints
finding solutions and ensuring correct follow-up towards the customer and internal stakeholders
initiating and leading improvement projects (continuous improvement/quality teams) and collaborating with Customer Service
developing technical-commercial relationships with strategic customers and stimulating the sale of service and maintenance contracts through the team
How You'll Work.
Team & Collaboration
working with different internal stakeholders in a Benelux context; collaboration with Customer Service, Sales and HR; developing technical-commercial relationships with strategic customers
Communication Scope
communicates fluently; feedback and evaluation interviews
Process & Methodology
initiating and leading improvement projects (continuous improvement/quality teams)
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