AutoScout24
Automotive
TeamleadCustomerSuccessManagement(m/w/d)
“Teamlead Customer Success Management (m/w/d) at AutoScout24. Skills: Customer Success Management, Team Leadership, Customer Retention, Revenue Growth. Leading and developing the Customer Success team. Managing the customer lifecycle (Onboarding, Retention, Growth)”
What You'll Achieve.
Direct influence on customer loyalty, retention, and revenue growth
Industry & Context.
What They're Looking For.
Must Have
5+ years experience in Customer Success, Account Management or Sales, Experience with B2B customers, First leadership experience, Strong orientation towards KPIs and results, High affinity for digital products, Fluent German, Very good English
Nice to Have
Industry knowledge in Automotive / Car Dealerships
What You'll Do.
Leading and developing the Customer Success team
Managing the customer lifecycle (Onboarding
Managing customer loyalty and churn risks
Identifying and implementing upselling and cross-selling potentials
Servicing and expanding strategic B2B accounts
Ensuring onboarding and customer training
Analyzing KPIs and customer data for performance management
Close coordination with Sales and Product Management
How You'll Work.
Team & Collaboration
Close collaboration with Sales and Product Management
Communication Scope
Fluent German; Very good English
Applying for this Teamlead Customer Success Management (m/w/d) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about AutoScout24?
Real rants from real employees. Read before you apply.