Caribou Coffee

Teammember

Waukee, Iowa, United States
The Brief

“Team member at Caribou Coffee. Skills: Guest Service, Beverage preparation, Food preparation, Order taking, Cash handling, Cleanliness standards. Creating day making experiences through delivering unparalleled guest service. Making world-class hand-crafted beverages”

What You'll Achieve.

Creating day-making experiences that spark a chain reaction of GOOD; Delivering unparalleled guest service; Making world-class hand-crafted beverages; Making the biggest difference

Industry & Context.

Problems you'll solve

Proactively solving guest opportunities; Differentiates between problems that can be solved directly and when to ask for leader support

Eligibility Requirements

Physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours., These physical demands may be accomplished with or without reasonable accommodations.

What They're Looking For.

Must Have

Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends., Must be at least 16 years of age.

Nice to Have

Restaurant, retail, or guest service experience.

What You'll Do.

Creating day making experiences through delivering unparalleled guest service

Making world-class hand-crafted beverages

Bringing the Purpose and Values of Caribou to life in every interaction

Developing personal ongoing relationships with guests

Practicing active listening and connection

Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality

Making enthusiastic and knowledgeable recommendations to delight guests

Creating day making experiences that spark a chain reaction of GOOD

Hand-crafting beverages to order per Caribou standard operating procedures

and serving Caribou food offerings to Caribou standard operating procedures

Floating between barista and guest service

and willingly fulfilling all team member roles and responsibilities

Taking guest orders & managing cash drawer and following all cash handling policies and procedures

Maintaining the look and feel of a well-run store by following cleanliness

sanitization and organization standards

Actively thinking and acting upon what the team and guest will need in the future

Differentiating between problems that can be solved directly and when to ask for leader support

Understanding that the team is managing multiple priorities and willingly taking direction from leaders

Bringing the Core Values to life in all that you do: Support One Another

Bringing joy to the opportunity to interact with others and make fun happen

Relishing the opportunity to be helpful to others – both to team members and guests

Having a learner’s mentality and having a desire to get better and do things correctly and effectively

Showing up in every situation looking to do the right thing

serve with love and make the biggest difference

Taking ownership for and being eager to make a positive impact on others

Showing up ready and willing to be a reliable team player and support one another

Being resilient under pressure and willing to ask for help

How You'll Work.

Team & Collaboration

Support One Another; Willingly takes direction from leaders; Reliable team player and support one another

Communication Scope

Practicing active listening and connection

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