Caribou Coffee
TeamMember
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“Team Member at Caribou Coffee. Skills: Guest Service, hand-crafts beverages, prepares and serves food offerings. creating day making experiences through delivering unparalleled guest service. making world-class hand-crafted beverages”
What You'll Achieve.
creating day-making experiences; spark a chain reaction of GOOD; delivering unparalleled guest service; making world-class hand-crafted beverages; making the biggest difference
Industry & Context.
proactively solving guest opportunities; Differentiates between problems that can be solved directly and when to ask for leader support
Physical demands: seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
What They're Looking For.
Must Have
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends., Must be at least 16 years of age.
Nice to Have
Restaurant, retail, or guest service experience.
What You'll Do.
creating day making experiences through delivering unparalleled guest service
making world-class hand-crafted beverages
bringing the Purpose and Values of Caribou to life in every interaction
Provides incredible Guest Service by: Developing personal ongoing relationships with guests
Practicing active listening and connection
Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
Makes enthusiastic and knowledgeable recommendations to delight guests
Creating day making experiences that spark a chain reaction of GOOD
Hand-crafts beverages to order per Caribou standard operating procedures
and serves Caribou food offerings to Caribou standard operating procedures
Floats between barista and guest service
and willingly fulfills all team member roles and responsibilities
Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
Maintains the look and feel of a well-run store by following cleanliness
sanitization and organization standards
Actively thinks and acts upon what the team and guest will need in the future
Differentiates between problems that can be solved directly and when to ask for leader support
Understands that the team is managing multiple priorities and willingly takes direction from leaders
Brings the Core Values to life in all that you do: Support One Another
Brings joy to the opportunity to interact with others and make fun happen
Relishes the opportunity to be helpful to others – both to team members and guests
Has a learner’s mentality and has a desire to get better and do things correctly and effectively
Shows up in every situation looking to do the right thing
serve with love and make the biggest difference
Takes ownership for and is eager to make a positive impact on others
Shows up ready and willing to be a reliable team player and support one another
Is resilient under pressure and is willing to ask for help
How You'll Work.
Team & Collaboration
Support One Another; willingly takes direction from leaders; Shows up ready and willing to be a reliable team player and support one another
Communication Scope
Practicing active listening and connection
Full Job Description
**At Caribou Coffee we create day-making experiences that spark a chain reaction of _GOOD_! This is our purpose. Our team brings this to life by focusing on what’s really important around here – _TEAM, GUEST, BUSINESS_! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! ** **Position Overview:** The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. ** _Core Responsibilities_** * Provides incredible Guest Service by: * Developing personal ongoing relationships with guests * Practicing active listening and connection * Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality * Makes enthusiastic and knowledgeable recommendations to delight guests * Creating day making experiences that spark a chain reaction of GOOD * Hand-crafts beverages to order per Caribou standard operating procedures * Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures * Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities * Takes guest orders & manages cash drawer and follows all cash handling policies and procedures * Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards * Actively thinks and acts upon what the team and guest will need in the future * Differentiates between problems that can be solved directly and when to ask for leader support * Understands that the team is managing multiple priorities and willingly takes direction from leaders * Brings the Core Values to
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