teammember

**At Caribou Coffee we create day-making experiences that spark a chain reaction of _GOOD_! This is our purpose. Our team brings this to life by focusing on what’s really important – _TEAM, GUEST, BUSINESS_! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! ** **Position Overview:** The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. ** _Core Responsibilities_** * Provides incredible Guest Service by: * Developing personal ongoing relationships with guests * Practicing active listening and connection * Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality * Makes enthusiastic and knowledgeable recommendations to delight guests * Creating day making experiences that spark a chain reaction of GOOD * Hand-crafts beverages to order per Caribou standard operating procedures * Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures * Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities * Takes guest orders & manages cash drawer and follows all cash handling policies and procedures * Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards * Actively thinks and acts upon what the team and guest will need in the future * Differentiates between problems that can be solved directly and when to ask for leader support * Understands that the team is managing multiple priorities and willingly takes direction from leaders * Brings the Core Values to life in all