Barclays
TeamManager-KnowYourCustomer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Team Manager - Know Your Customer at Barclays. Skills: process management, risk management, compliance, operational metrics, resource planning, continuous improvement, cross-functional coordination, vendor/stakeholder management. manage operations within a business area. maintain processes”
What You'll Achieve.
improve colleagues' delivery quality; measure the effectiveness of operation functions; support the identification of areas that require improvement; achieve the objectives of the organisation sub-function; clients remain compliant with group policy on KYC Attributes
Industry & Context.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
What They're Looking For.
Must Have
in-depth technical knowledge and experience in their assigned area of expertise, Thorough understanding of the underlying principles and concepts within the area of expertise, leadership responsibilities, risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, job-specific technical skills
Nice to Have
technical expertise in work area, acting as an advisor where appropriate
What You'll Do.
manage operations within a business area
risk management initiatives
compliance with relevant regulators
Identification of trends and opportunities to improve areas
develop new process and procedures
Management of operations for a business area
promote efficient processes
support the bank's operations
Management of operational professionals
improve colleagues' delivery quality
Management and development of KPIs
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up
actively and regularly encourage and solicit feedback
Management of attrition
implementing retention initiatives for work force
perform prescribed activities in a timely manner and to a high standard
driving continuous improvement
lead and supervise a team
guiding and supporting professional development
allocating work requirements
coordinating team resources
develop technical expertise in work area
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls
Deliver your work and areas of responsibility in line with relevant rules
regulation and codes of conduct
Maintain and continually build an understanding of how own sub-function integrates with function
knowledge of the organisations products
services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Resolve problems by identifying and selecting solutions
Guide and persuade team members
Act as contact point for stakeholders outside of the immediate function
building a network of contacts outside team and external to the organisation
managing the BAU activity for the team
keep regulatory visible KRI within group risk appetite
Monthly performance Assessment
How You'll Work.
Team & Collaboration
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers); Partner with other functions and business areas; Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function; Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Communication Scope
communicate complex / sensitive information
Process & Methodology
project manager
Full Job Description
# **Job Description** **Purpose of the role** To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. **Accountabilities** * Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices. * Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations. * Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs. * Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality. * Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement. * Compliance with all regulatory requirements and internal policies related to customer experience. * Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas. * Management of attrition by working closely with HR in implementing retention initiatives for work force. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. * If the position has leadersh
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