Sutherland
Outsourcing/Offshoring
TeamManager–EmailSecurity&Abuse
Neural analysis suggests this role is
optimal for mid candidates.
“Team Manager – Email Security & Abuse at Sutherland. Skills: Email security, Abuse operations, Team leadership, Incident response. Lead team of analysts. Foster high-performance culture”
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
3+ years email security experience, 1+ years people management, Splunk or similar platforms experience, Understanding of email protocols, Experience handling incident response, Analytical and problem-solving skills, Excellent communication skills, Excellent stakeholder management skills
Nice to Have
Experience in large-scale environments, Familiarity with scripting languages, Knowledge of threat intelligence frameworks, Knowledge of security best practices, CISSP certification, CISM certification, CEH certification
What You'll Do.
Lead team of analysts
Foster high-performance culture
Set performance expectations
Oversee daily operations
Drive investigation and resolution
Ensure adherence to SLAs
Utilize tools to monitor activity
Collaborate on detection rules
Identify emerging threat trends
Partner with engineering teams
Partner with product teams
Partner with policy teams
Partner with legal teams
Provide actionable insights
Continuously evaluate workflows
Drive automation initiatives
Contribute to long-term strategy
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Product teams; Policy teams; Legal teams
Communication Scope
Stakeholder management
Full Job Description
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Role Overview We are seeking a highly driven and experienced Team Manager for Email Security & Abuse to lead a specialized team responsible for safeguarding our email ecosystem against threats, abuse, and malicious activities. This role combines technical expertise, operational leadership, and strategic oversight to ensure a safe, secure, and trusted communication environment for users worldwide. You will oversee investigations into abuse patterns, drive incident response, and partner cross-functionally to continuously improve detection, prevention, and enforcement mechanisms. The ideal candidate is both a people leader and hands-on problem solver , with strong experience in security analytics tools such as Splunk or equivalent platforms. Key Responsibilities Leadership & Team Management * Lead, coach, and develop a team of analysts focused on detecting and mitigating email-based threats and abuse.
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