Sutherland
Technology
TeamManager–EmailSecurity&Abuse
Neural analysis suggests this role is
optimal for mid candidates.
“Team Manager – Email Security & Abuse at Sutherland. Skills: Email security, Abuse operations, Team leadership, Incident response. Lead, coach, and develop a team of analysts. Foster a high-performance culture”
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
3+ years of experience in email security, trust & safety, cybersecurity, or abuse operations, 1+ years of people management or team leadership experience, Hands-on experience with Splunk or similar platforms, Understanding of email protocols, threat vectors, and abuse patterns, Experience handling incident response and escalation management, Analytical and problem-solving skills, Excellent communication and stakeholder management skills
Nice to Have
Experience in large-scale consumer or enterprise environments, Familiarity with scripting or query languages, Knowledge of threat intelligence frameworks and security best practices, Certifications such as CISSP, CISM, CEH, or equivalent
What You'll Do.
and develop a team of analysts
Foster a high-performance culture
Set clear performance expectations
Provide ongoing feedback
and career development support
Oversee daily operations related to phishing
Drive timely investigation and resolution of escalations and
Ensure adherence to SLAs
Utilize tools such as Splunk to monitor
Collaborate on the creation and optimization of detection
Identify emerging threat trends
Proactively implement mitigation strategies
Partner with engineering
Enhance abuse prevention controls and enforcement frameworks
Provide actionable insights and recommendations
Improve product resilience against abuse vectors
Continuously evaluate and improve workflows
Drive automation initiatives to increase efficiency and reduce
Contribute to long-term strategy for email trust
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with engineering; Partner with product; Partner with policy; Partner with legal teams
Communication Scope
Stakeholder management
Full Job Description
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Role Overview We are seeking a highly driven and experienced Team Manager for Email Security & Abuse to lead a specialized team responsible for safeguarding our email ecosystem against threats, abuse, and malicious activities. This role combines technical expertise, operational leadership, and strategic oversight to ensure a safe, secure, and trusted communication environment for users worldwide. You will oversee investigations into abuse patterns, drive incident response, and partner cross-functionally to continuously improve detection, prevention, and enforcement mechanisms. The ideal candidate is both a people leader and hands-on problem solver , with strong experience in security analytics tools such as Splunk or equivalent platforms. Key Responsibilities Leadership & Team Management * Lead, coach, and develop a team of analysts focused on detecting and mitigating email-based threats and abuse.
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