Commbank
TeamManagerDocumentPreparation
“Team Manager Document Preparation at Commbank. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Lead from the front. Motivate your team to achieve their best”
What You'll Achieve.
Drive customer outcomes that are right first time; Drive customer outcomes within the agreed timeframes; Achieve their best; Set performance targets; Motivate / coach team members to achieve
What They're Looking For.
Must Have
Demonstrable experience managing operational teams, Driving performance and operational measures of success, Maintaining a culture and resource level across your teams, Effective customer service skills, Stakeholder management skills, Negotiating skills, Attention to detail, Accuracy, Ability to work to deadlines, Ability to set performance targets, Motivate team members, Coach team members
Nice to Have
Operations background, Support, mentorship and development to their people, Sound knowledge of Commercial loan or Business Banking lending life-cycle, Provide coaching & insights to your team on best practice, Demonstrated ability to drive a continuous improvement culture within a team
What You'll Do.
Motivate your team to achieve their best
Promote development opportunities
Lead the day to day running of the team
Monitor and analyse team performance
Analyse team workflows
Utilise standardised systems
Identify continuous improvement
Drive continuous improvement
Deliver efficiency enhancements
Build internal relationships
Build external relationships
Plan risk mitigating procedures
Execute risk mitigating procedures
Report risk management results
Discuss risk management results
Manage people using systems
Manage people using policies
Complete people management activities
How You'll Work.
Team & Collaboration
Building internal and external relationships through the use of superior stakeholder management techniques and customer service skills
Communication Scope
Customer service skills; Stakeholder management skills; Negotiating skills
Applying for this Team Manager Document Preparation role?
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