Commbank
TeamManagerDocumentPreparation
Neural analysis suggests this role is
optimal for Mid candidates.
“Team Manager Document Preparation at Commbank. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Lead from the front. Motivate your team to achieve their best”
What You'll Achieve.
Drive customer outcomes that are right first time; Drive customer outcomes within the agreed timeframes; Achieve their best; Set performance targets; Motivate / coach team members to achieve
What They're Looking For.
Must Have
Demonstrable experience managing operational teams, Driving performance and operational measures of success, Maintaining a culture and resource level across your teams, Effective customer service skills, Stakeholder management skills, Negotiating skills, Attention to detail, Accuracy, Ability to work to deadlines, Ability to set performance targets, Motivate team members, Coach team members
Nice to Have
Operations background, Support, mentorship and development to their people, Sound knowledge of Commercial loan or Business Banking lending life-cycle, Provide coaching & insights to your team on best practice, Demonstrated ability to drive a continuous improvement culture within a team
What You'll Do.
Motivate your team to achieve their best
Promote development opportunities
Lead the day to day running of the team
Monitor and analyse team performance
Analyse team workflows
Utilise standardised systems
Identify continuous improvement
Drive continuous improvement
Deliver efficiency enhancements
Build internal relationships
Build external relationships
Plan risk mitigating procedures
Execute risk mitigating procedures
Report risk management results
Discuss risk management results
Manage people using systems
Manage people using policies
Complete people management activities
How You'll Work.
Team & Collaboration
Building internal and external relationships through the use of superior stakeholder management techniques and customer service skills
Communication Scope
Customer service skills; Stakeholder management skills; Negotiating skills
Full Job Description
**Team Manager Document Preparation** * Drive performance, risk excellence and continuous improvement across a core Commercial Lending documentation function * 12 Month Secondment / Contract Opportunity * Location: Sydney, NSW **Do Work That Matters** CommBank’s Business Banking Operations (BBO) team is looking for a Manager to join and lead our Commercial and Business Lending Operations Documentation team which operates within CommBank’s Chief Operations Office. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. **The Role** We are looking for an experienced Manager to join our Commercial Document Preparation team. Our Document Preparation are responsible for the preparation and disbursal of Commercial Loan applications on behalf of our Commercial and Business Banking customers. As a manager, you will possess demonstrated experience managing operational teams, driving performance and operational measures of success, whilst maintaining a strong culture and resource level across your teams. This role will lead a team of approximately 16 FTE and is based in Sydney. **Your Responsibilities** You will be required to lead from the front and motivate your team to achieve their best, whilst providing strong coaching and promoting development opportunities. You will also be responsible for: * Leading a team to drive customer outcomes that are right first time and within the agreed timeframes * Leading the day to day running of the team by monitoring and analysing team performance and workflows, utilising standardised systems and reporting * Identifying, driving and delivering continuous improvement and efficiency enhancements
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