Sutherland
Leisure And Travel
TeamManager
Neural analysis suggests this role is
optimal for mid candidates.
“Team Manager at Sutherland. Skills: Team performance, Client KPI targets, Talent development. Manage team performance. Ensure KPI target achievement”
What You'll Achieve.
Consistent delivery of KPI targets
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
Coaching Certification required, 1 year leadership experience in BPO
Nice to Have
Background in Compliance-driven programs, Exposure to risk management, Exposure to quality, Exposure to regulatory operations
What You'll Do.
Manage team performance
Ensure KPI target achievement
Identify performance gaps
Implement action plans
Foster accountability culture
Foster collaboration culture
Foster high employee engagement
Build stakeholder relationships
Provide structured coaching
Provide performance management
Conduct performance reviews
Conduct development planning
Support career growth
Support team readiness
Analyze team performance data
Analyze customer trends
Analyze operational opportunities
Provide recommendations
Ensure compliance with standards
Ensure compliance with policies
Ensure compliance with procedures
Support company-wide initiatives
Implement process improvements
Implement engagement programs
Uphold service excellence
Strengthen Sutherland's reputation
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders
Communication Scope
Verbal communication; Written communication
Full Job Description
About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Managers in this role get to: Impact the Bottom Line * Drive and manage the overall performance of a team of Consultants. * Ensure achievement and consistent delivery of all operational and client KPI targets. * Identify performance gaps and implement action plans for continuous improvement. Strengthen Relationships & Team Engagement * Manage attrition, shrinkage, attendance, and other critical workforce metrics. * Foster a culture of accountability, collaboration, and high employee engagement. * Build strong working relationships with internal and external stakeholders. Coach and Develop Talent * Provide structured coaching, mentoring, and performance management. * Conduct regular performance reviews and development planning. * Support career growth and readiness of team members through effective coaching strategies. Provide Business Insights * Analyze team performance data, customer trends, and op
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