Lytegen
Renewables & Environment
TeamManager
“Team Manager at Lytegen. Skills: day-to-day delivery, people performance, quality governance, outbound sales acumen, data interpretation skills, coaching agents, performance ownership, campaign execution, lead funnel management, people leadership, quality, compliance, customer experience. Own daily, weekly, and monthly performance of assigned team against revenue, productivity, and quality KPIs.. Translate campaign goals and OKRs into clear, actionable targets for agents.”
What You'll Achieve.
day-to-day delivery; people performance; quality governance; targets, compliance, customer experience, and agent effectiveness are consistently achieved; revenue, productivity, and quality KPIs; zero lead leakage; High compliance and QA scores; Controlled attrition with team engagement; Positive feedback from clients and internal stakeholders
Industry & Context.
Identify performance gaps early and drive corrective actions through coaching and monitoring.; Escalate funnel risks proactively with data-backed insights.
US night shifts
What They're Looking For.
Must Have
4–6+ years in international BPO operations, 2-3+ years as a Team Leader in US outbound / telesales, understanding of outbound sales metrics, dialer operations, and compliance, Proven ability to coach agents and improve conversion through behavior change, Comfortable working in US night shifts with high ownership and accountability, Data-aware, execution-focused, and people-centric leadership style, Consistent achievement of sales and productivity targets, Improved agent conversion and reduced performance variance, High compliance and QA scores, Controlled attrition with team engagement, Positive feedback from clients and internal stakeholders
What You'll Do.
and monthly performance of assigned team against revenue
Translate campaign goals and OKRs into clear
actionable targets for agents.
and performance reviews with structured follow-ups.
Identify performance gaps early and drive corrective actions through coaching and monitoring.
Execute outbound campaigns as per approved scripts
and dialer strategies.
Ensure strict adherence to dialer utilization
and compliance norms.
Partner with WFM to manage attendance
and real-time staffing adjustments.
Provide feedback on list quality
and contactability trends.
Ensure zero lead leakage across allocation
and final disposition.
Track conversion ratios at each funnel stage and drive focused improvements.
Coach agents on improving connect-to-conversion and appointment quality.
Escalate funnel risks proactively with data-backed insights.
Lead from the floor with a high-visibility
hands-on leadership style.
Deliver structured coaching using call audits
Manage underperformance through documented improvement plans and feedback loops.
Actively drive engagement
and morale in a night-shift setup.
Support succession planning by identifying and grooming senior agents.
Ensure 100% compliance with US calling regulations
Reinforce call quality standards including tone
and objection handling.
Participate in QA calibrations and ensure corrective coaching is actioned.
Champion ethical selling and customer-first behavior on the floor.
Support new-joiner nesting and on-the-job training in collaboration with Training teams.
Reinforce sales frameworks
and pitch discipline post-training.
and improvement ideas with Operations leadership.
Maintain accurate daily MIS on productivity
Present team performance insights during internal reviews and client calls
and Ops to ensure seamless delivery.
How You'll Work.
Team & Collaboration
Partner with WFM to manage attendance, shrinkage, and real-time staffing adjustments.; Coordinate with QA, WFM, HR, and Ops to ensure seamless delivery.
Applying for this Team Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Lytegen?
Real rants from real employees. Read before you apply.