Evi Technologies Limited
Technology
TeamManager,ArtificialGeneralIntelligenceDataServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Team Manager, Artificial General Intelligence Data Services at Evi Technologies Limited. Skills: Process management, Performance metrics, Team leadership. Manage job assignment. Monitor performance on job adherence”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor Degree (Any Stream), Leadership or related position, Proficiency verbal and written communication skills in English, Experience in understanding performance metrics, Developing performance metrics
Nice to Have
Experience with process improvement/quality control tools, Experience with process improvement/quality control methods, Demonstrated ability to lead diverse talent, Work cross-functionally, Build consensus on difficult issues, Excellent communication skills, Organizational skills, Very detail-oriented, Interest in hiring and developing people, Leadership experience in coaching, Leadership experience in performance management, Experience in managing process escalations, Experience in managing operational escalations, Experience in aspects of speech and language technology, Fluency in a foreign language, Experience in practical application of methodologies
What You'll Do.
Manage job assignment
Monitor performance on job adherence
Monitor performance on queue adherence
Support hiring of new Associates
Support training of new Associates
Ensure productivity is maximized
Develop work schedule
Balance work across workflows
Navigate competing delivery priorities
Liaise with Program Management
Liaise with global operations team leads
Propose mitigation strategies
Track quality metrics
Track utilization metrics
Follow up on blocks to productivity
Provide regular feedback to direct reports
Provide formal feedback to direct reports
Provide informal feedback to direct reports
Identify process-related improvement
Implement process-related improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Global operations teams
Communication Scope
Verbal communication; Written communication; English communication
Process & Methodology
Kaizen, Six sigma, Lean
Full Job Description
Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies. Key job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Amazon Data Services team with Speech and language solutions. About the team The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy. Basic Qualifications: • Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators Preferred Qualifications: • Experience with process improvement/quality
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