Team Leader
hospitality
TeamLeader
“Team Leader at Team Leader. Skills: process management, cross-functional coordination, vendor/stakeholder management. Ensure guest/patient service experience is delivered. Allocate labor resources”
What You'll Achieve.
Ensure that the site’s service standards are met or exceeded; Exceeding expectations
Industry & Context.
Troubleshooting; Make judgment calls when expediency is priority; Handle difficult situations
Must be able to drive manual transmission, Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations, Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk, Handle or feel objects, Reach with hands, Climb balance, Stoop, kneel, crouch or crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus, Exerting up to 100 pounds of force occasionally, Up to 50 pounds of force frequently, Up to 20 pounds of force constantly to move objects, Majority of work will be performed outdoors for extended periods of time, Subject to environmental conditions including extreme heat and cold weather, Travel of up to 5% may be required
What They're Looking For.
Must Have
A valid driver’s license and clean driving record, Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen, One to two (1-2) years of related experience and/or OR equivalent combination of education and/or experience, Knowledge of GSA procedures, Must be able to drive manual transmission, Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines, Demonstrated work ethic, drive, energy, and persistence to achieve goals, Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations, Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications, Written and verbal communication skills to effectively address all levels within the organization, Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures, Must be able to speak, read and write Standard English language., Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications, Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
What You'll Do.
Ensure guest/patient service experience is delivered
Allocate labor resources
Understand client service standards
Handle guest/patient complaints
Maintain knowledge of client facility
Deliver Aggressive Hospitality
Address guest/patients
Open vehicle and hotel doors
Check in guest/patients
Explain vehicle parking procedures
Park and retrieve vehicles
Use proper phone etiquette
Conduct room presentation
Assist with delivery/pickup
Assist guest/patients with directions
Appoint associates to roles
Engage in hiring processes
Foster environment that retains associates
Share associate feedback
Orient new associates
Provide on-the-job training
Recognize great performance
Provide opportunities for growth
Train and coach team members
Ensure shift huddles happen
Practice positive discipline
Provide performance documentation
Promote teamwork philosophy
Develop working relationships with clients
Maintain meeting rhythms
Maintain communication channels
Follow through on commitments
Maintain high level of visibility
Focus team on exceeding expectations
Capitalize on opportunities to grow business
Ensure controls for scheduling
Ensure controls for overtime
Ensure controls for tip reporting
Ensure controls for timekeeping
Utilize standardized business systems
Ensure compliance with policies
Notify associates of schedule changes
Ensure manager reviews time
Identify and collect revenue
Complete accurate cash drop slips
Complete cash drop envelopes
Complete shift report
Complete shift paperwork
Reconcile revenue and tickets
Report methods for improving procedures
Communicate information to work group
How You'll Work.
Team & Collaboration
Work alongside coworkers to ensure service standards are met; Provide troubleshooting and/or guidance to the team; Develop cohesive working relationships with the clients’ staff members; Ensures the entire team is focused on exceeding expectations; Promotes a teamwork philosophy through leading by example and effective communication skills
Communication Scope
Written and verbal communication skills; speak, read and write Standard English language; compose professional internal and external business communications; Effective communication skills
Process & Methodology
manage several projects simultaneously
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