TAL
Financial Services
TeamLeader
Neural analysis suggests this role is
optimal for entry candidates.
“Team Leader at TAL. Skills: Team leadership, Customer experience, Performance management. Lead the team’s daily, weekly, and monthly operating. Monitor calls and provide constructive feedback”
What You'll Achieve.
Achieving mutually beneficial outcomes
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Demonstrated leadership and management skills, Well-developed organisational and time management skills, High attention to detail, Effective complaint handling, Advanced in Word, Advanced in PowerPoint, Advanced in Excel, Advanced in Outlook
What You'll Do.
Lead the team’s daily
and monthly operating
Monitor calls and provide constructive feedback
Drive the transformation from a transactional contact environment
Build and evolve team capability
Manage escalations effectively
Develop the skills and leadership potential of senior
Support the Contact Centre Manager with administrative tasks
How You'll Work.
Team & Collaboration
Collaborate with heart
Communication Scope
Clear conversations; Meaningful conversations
Full Job Description
* Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. * Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health * Flexible work model with a remote setup and optional office access in Melbourne, Sydney, or Brisbane Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. Lead a high-performing team at the heart of TAL’s Customer Contact function, where exceptional service and continuous improvement come together to support better outcomes for our customers. This role exists to inspire, coach and elevate a team of Customer Experience Specialists, ensuring every interaction reflects our commitment to care, quality and trust. By fostering a culture of performance, innovation and collaboration, you’ll play a key role in shaping how we serve customers today and evolve for tomorrow - making a meaningful impact on TAL’s purpose of protecting what matters most. In this role you will: * Lead the team’s daily, weekly, and monthly operating rhythm, including team huddles, coaching sessions, performance reviews, and development discussions * Monitor calls and provide constructive feedba
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