TAL
life insurer
TeamLeader
Neural analysis suggests this role is
optimal for entry candidates.
“Team Leader at TAL. Skills: Leadership, Customer Experience, Team Management. Lead the team’s daily, weekly, and monthly operating rhythm, including team huddles, coaching sessions, performance reviews, and development discussions. Monitor calls and provide constructive feedback to ensure quality and adherence to customer practices”
What You'll Achieve.
Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.; deliver support and financial security with care and expertise.; achieving mutually beneficial outcomes.
Industry & Context.
resolve problems as they arise in an appropriate manner; find the best solutions for problems
Criminal History checks, Bankruptcy checks, Entitlement to Work checks, Regulatory checks, Reference Checks
What They're Looking For.
Must Have
Demonstrated leadership and management skills, creating a positive, high performing environment, Well-developed organisational and time management skills, with the ability to prioritise and adapt in a fast-paced environment, High attention to detail combined with a commitment to quality and consistent customer outcomes, communication style that builds trust and delivers clear, meaningful conversations with customers and colleagues, Delegation skills and the ability to prioritise accordingly, handling a variety of tasks, Effective complaint handling with the ability to resolve problems as they arise in an appropriate manner, Advanced in Word, PowerPoint, Excel and Outlook
What You'll Do.
Lead the team’s daily
and monthly operating rhythm
including team huddles
and development discussions
Monitor calls and provide constructive feedback to ensure quality and adherence to customer practices
Drive the transformation from a transactional contact environment to a relationship-based customer experience
Build and evolve team capability to deliver a best-in-industry customer experience
Manage escalations effectively
taking accountability for achieving mutually beneficial outcomes
Develop the skills and leadership potential of senior Customer Experience Specialists
Support the Contact Centre Manager with administrative tasks and initiatives that foster a high-performing culture
How You'll Work.
Team & Collaboration
Collaborate with heart, where flexibility, wellbeing and inclusivity is valued.; Work with passionate, bright and capable colleagues.; Feel inspired by supportive leaders.; Collaborate with teams and stakeholders to achieve mutually beneficial outcomes.
Communication Scope
communication style that builds trust and delivers clear, meaningful conversations with customers and colleagues
Full Job Description
* Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. * Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health * Flexible work model with a remote setup and optional office access in Melbourne, Sydney, or Brisbane Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. Lead a high-performing team at the heart of TAL’s Customer Contact function, where exceptional service and continuous improvement come together to support better outcomes for our customers. This role exists to inspire, coach and elevate a team of Customer Experience Specialists, ensuring every interaction reflects our commitment to care, quality and trust. By fostering a culture of performance, innovation and collaboration, you’ll play a key role in shaping how we serve customers today and evolve for tomorrow - making a meaningful impact on TAL’s purpose of protecting what matters most. In this role you will: * Lead the team’s daily, weekly, and monthly operating rhythm, including team huddles, coaching sessions, performance reviews, and development discussions * Monitor calls and provide constructive feedba
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