Sky Zone
TeamLeader
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“Team Leader at Sky Zone. Skills: Leadership, Operations Management, Guest Experience, Sales. Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.”
Industry & Context.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.
What They're Looking For.
Must Have
Must be at least 18 years of age or older., Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment., Prior supervisory or leadership experience., Availability to work evenings, weekends, and holidays., Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility., Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.
Nice to Have
Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred., Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and comfortable learning new platforms as needed., Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance., A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked., A sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example., Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
What You'll Do.
Act as Manager on Duty (MOD) when GM/OM are not present
ensuring operational excellence
and team accountability.
on-the-floor leadership by coaching
and delegating to Team Members across all departments.
Step into any operational area as needed (Programs
etc.) to maintain seamless guest experiences and operational flow.
Deliver timely communication of guest issues
operational challenges
or safety concerns to the Management Team.
Drive membership and program sales by engaging guests
identifying opportunities
and promoting park offerings.
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
Enforce all safety policies and complete incident reports when necessary.
and shift procedures are executed with consistency and accuracy.
Maintain cleanliness and operational readiness of the park throughout the shift.
Drive front desk performance and membership sales while delivering service excellence.
Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
Coach team members to maximize conversions and deliver consistent guest satisfaction.
Oversee execution of birthday parties
and corporate outings delivering on positive memorable experiences.
and upsell opportunities for all party and event programs.
Ensure operational consistency and guest delight from booking to event completion.
Manage inventory and ordering of all cafe items.
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
Oversee maintenance of equipment
and cleanliness across the park ensuring all is safe
and in good working condition.
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
Available primarily on weekends to help drive service and engagement (Part-time Flex Lead).
Rotates as needed to cover breaks and time off for other Leads (Part-time Flex Lead).
How You'll Work.
Team & Collaboration
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.; Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.; Mentor Team Members in customer engagement.; Support park operations in real time.; Step into leadership moments that help everyone succeed.
Communication Scope
Interpersonal and communication skills with the ability to motivate, coach, and positively influence others.; Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
Process & Methodology
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
Full Job Description
**CircusTrix dba** **Sky Zone** ** _Team Lead_** **Full-time** **Onsite** **Department: Operations** **Reports to: General Manager** **Travel: N/A** **FLSA: Non-Exempt** **WHO WE ARE:** At Sky Zone, our mission is to**enrich lives through the power of boundless play** – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We **Play Without Limits** , **Ignite Innovation** , **Grow Together** , **Fuel Joy** , and **Serve Big, Give Bigger**. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. **____________________** **WHO YOU ARE:** Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong. **HOW YOU BRING OUR MISSION TO LIFE:** You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You’ll grow your skills and make a real impact by delivering excellence in these key areas: **_Leadership & Operations_** * Act
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