Silverchain
Community/Aged Care
TeamLeader
“Team Leader at Silverchain. Skills: people leadership, client service, team management, performance management, safety initiatives, stakeholder engagement. support and develop a large team of passionate community workers. provide coaching, ongoing support, and direction to a geographically dispersed team”
What You'll Achieve.
achieving client satisfaction; achieving exceptional client service; drive positive change; ensure compliance is maintained throughout the team
Industry & Context.
problem-solving skills
Some travel to the Bella Vista office in Sydney is also required., National Police check, Work Rights check, confirm their COVID-19 vaccination status (although not mandatory it is highly recommended)
What They're Looking For.
Must Have
Previous experience managing a large team within the Community/Aged Care industry is essential., Demonstrated people leadership experience with a ability to have difficult conversations and get the best from people., High-level interpersonal skills, with an ability to communicate across all levels., Exceptional time management skills with an ability to work well under pressure., passion for compliance and achieving customer satisfaction., A focus on safety first, Stakeholder engagement and problem-solving skills.
Nice to Have
Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
What You'll Do.
support and develop a large team of passionate community workers
and direction to a geographically dispersed team
achieving exceptional client service
daily point of contact for your team
manage team and individual performance
drive safety initiatives
conduct interviews and inductions for new Care Workers
manage payroll and other administrative tasks
handle client escalations
recognizing performance gaps early and addressing them constructively
leadership and direction to the team
Developing staff at all stages including recruitment
actively support safety and well-being initiatives
Perform a range of administrative tasks such as payroll
Mentor team members to drive positive change and ensure compliance is maintained throughout the team.
Work closely with the Human Resources team to manage and escalate employee-related matters
Collaborate with multiple departments and stakeholders.
working autonomously from home as well as being out in the field with your team members
group meetings and in-field assessments.
Includes rotations within the Contact Centre
answering calls from field workers around the country
offering first call resolution.
How You'll Work.
Team & Collaboration
cross-functional coordination; Collaborate with multiple departments and stakeholders.; Work closely with the Human Resources team
Communication Scope
ability to have difficult conversations; ability to communicate across all levels
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