Lytegen
Renewables & Environment
TeamLeader
“Team Leader at Lytegen. Skills: sales, leadership, coaching, compliance, performance management. day-to-day delivery. people performance”
What You'll Achieve.
day-to-day delivery; people performance; quality governance; ensuring targets, compliance, customer experience, and agent effectiveness are consistently achieved; Own daily, weekly, and monthly performance of assigned team against revenue, productivity, and quality KPIs; Translate campaign goals and OKRs into clear, actionable targets for agents; Ensure zero lead leakage across allocation, recycling, and final disposition; Track conversion ratios at each funnel stage and drive focused improvements; Coach agents on improving connect-to-conversion and appointment quality; Ensure 100% compliance with US calling regulations, client guidelines, and internal SOPs; Reinforce call quality standards including tone, accuracy, disclosure, and objection handling; Champion ethical selling and customer-first behavior on the floor; Consistent achievement of sales and productivity targets; Improved agent conversion and reduced performance variance; High compliance and QA scores; Controlled attrition with team engagement; Positive feedback from clients and internal stakeholders
Industry & Context.
Identify performance gaps early and drive corrective actions through coaching and monitoring; Escalate funnel risks proactively with data-backed insights
US night shifts
What They're Looking For.
Must Have
4–6+ years in international BPO operations, 2-3+ years as a Team Leader in US outbound / telesales, understanding of outbound sales metrics, dialer operations, and compliance, Proven ability to coach agents and improve conversion through behavior change, Comfortable working in US night shifts with high ownership and accountability, Data-aware, execution-focused, and people-centric leadership style, Consistent achievement of sales and productivity targets, Improved agent conversion and reduced performance variance, High compliance and QA scores, Controlled attrition with team engagement, Positive feedback from clients and internal stakeholders
What You'll Do.
and monthly performance of assigned team against revenue
Translate campaign goals and OKRs into clear
actionable targets for agents
and performance reviews with structured follow-ups
Identify performance gaps early and drive corrective actions through coaching and monitoring
Execute outbound campaigns as per approved scripts
and dialer strategies
Ensure strict adherence to dialer utilization
Partner with WFM to manage attendance
and real-time staffing adjustments
Provide feedback on list quality
and contactability trends
Ensure zero lead leakage across allocation
and final disposition
Track conversion ratios at each funnel stage and drive focused improvements
Coach agents on improving connect-to-conversion and appointment quality
Escalate funnel risks proactively with data-backed insights
Deliver structured coaching using call audits
Manage underperformance through documented improvement plans and feedback loops
Actively drive engagement
and morale in a night-shift setup
Support succession planning by identifying and grooming senior agents
Ensure 100% compliance with US calling regulations
Reinforce call quality standards including tone
and objection handling
Participate in QA calibrations and ensure corrective coaching is actioned
Champion ethical selling and customer-first behavior on the floor
Support new-joiner nesting and on-the-job training in collaboration with Training teams
Reinforce sales frameworks
and pitch discipline post-training
and improvement ideas with Operations leadership
Maintain accurate daily MIS on productivity
Present team performance insights during internal reviews and client calls
and Ops to ensure seamless delivery
How You'll Work.
Team & Collaboration
Partner with WFM to manage attendance, shrinkage, and real-time staffing adjustments; Coordinate with QA, WFM, HR, and Ops to ensure seamless delivery
Communication Scope
Run daily huddles; performance reviews; Present team performance insights
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