Barclays
TeamLeader
“Team Leader at Barclays. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, risk management, compliance, leadership. manage operations within a business area. maintain processes”
What You'll Achieve.
improve areas and develop new process and procedures; support the bank's operations; promote alignment with the bank's objectives and SLAs; improve colleagues' delivery quality; measure the effectiveness of operation functions; identification of areas that require improvement; consistently driving continuous improvement; deliver to a consistently excellent standard; achievement of the objectives of the organisation sub-function; driving innovation and excellence; ensuring unapparelled customer experiences
Industry & Context.
Problem Solving; Resolve problems by identifying and selecting solutions through the application of acquired technical experience
Able to work shifts (between 8am to 7pm Monday to Friday)
What They're Looking For.
Must Have
Able to work shifts (between 8am to 7pm Monday to Friday), IPortal and Barclays. Net experience, Cash Management Query Management, Experience in leading teams with 8 to 12 people, Excellent Customer Service skills, Leadership/Managing a team, Act as a point of contact for stakeholders and within the team
Nice to Have
Previous knowledge/experience within financial service would be beneficial, Ability to adapt to change, Problem Solving
What You'll Do.
manage operations within a business area
risk management initiatives
compliance with relevant regulators
Identification of trends and opportunities to improve areas and develop new process and procedures
Management of operations for a business area
promote efficient processes
risk management and compliance initiatives
Management of operational professionals
coaching and support to improve colleagues' delivery quality
Management and development of KPIs
Compliance with all regulatory requirements and internal policies related to customer experience
Creation of a safe environment for colleagues to speak up
actively and regularly encourage and solicit feedback
Management of attrition
working closely with HR in implementing retention initiatives for work force
perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
lead and supervise a team
guiding and supporting professional development
allocating work requirements
coordinating team resources
create an environment for colleagues to thrive and deliver to a consistently excellent standard
develop technical expertise in work area
acting as an advisor where appropriate
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls
Deliver your work and areas of responsibility in line with relevant rules
regulation and codes of conduct
Maintain and continually build an understanding of how own sub-function integrates with function
Make evaluative judgements based on the analysis of factual information
Resolve problems by identifying and selecting solutions through the application of acquired technical experience
Guide and persuade team members
communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function
building a network of contacts outside team and external to the organisation
oversee and manage operations within a key business area
ensuring the maintenance of processes
the implementation of risk management initiatives
compliance with relevant regulators
spearhead the evolution of our digital landscape
driving innovation and excellence
harness cutting-edge technology to revolutionise our digital offerings
ensuring unapparelled customer experiences
How You'll Work.
Team & Collaboration
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers); Partner with other functions and business areas; Act as contact point for stakeholders outside of the immediate function; building a network of contacts outside team and external to the organisation
Communication Scope
Guide and persuade team members; communicate complex / sensitive information
Process & Methodology
project manager
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