CipherHealth
healthcare technology
TeamLead,TechnicalImplementations
Neural analysis suggests this role is
optimal for Lead candidates.
“Team Lead, Technical Implementations at CipherHealth. Skills: technical implementation leadership, team management, project execution, customer integration, data integration standards. managing the day-to-day tactical execution of the Technical Implementation Specialist (T. I. S. ) team. ensuring projects are executed efficiently”
What You'll Achieve.
enhancing care coordination and outcomes; automated, scalable platform has empowered healthcare organizations to engage patients and care teams; streamlining workflows and improving experiences; drives better clinical results, operational efficiency, and financial sustainability; transforming healthcare one interaction at a time; successful delivery of technical implementations; projects are executed efficiently; capacity is balanced across the team; timelines and deliverables are consistently met; high-quality service delivery; successful and positive technical implementation experience for our customers; solution goals; align with specific customer use cases and post-go-live optimization
Industry & Context.
Excellent analytical and problem-solving abilities; problem-solving
What They're Looking For.
Must Have
At least 5 years of proven success in a technical implementation or professional services leadership role, understanding of data integration standards, including HL7, SFTP, and APIs, Demonstrated ability to lead multiple concurrent technical projects and manage a high-performing team in a fast-moving environment, Excellent analytical and problem-solving abilities, Exceptional organizational skills with strict attention to detail and quality, ability to drive decision-making under minimal supervision, written and verbal communication skills, Thorough understanding of project and service delivery, including the management of implementation risks, impacts, and acceptance processes, Creative thinker with the ability to effectively translate customer needs into technical requirements, Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field, or equivalent professional experience
Nice to Have
ideally within a SaaS or healthcare technology environment
What You'll Do.
managing the day-to-day tactical execution of the Technical Implementation Specialist (T.
) team, ensuring projects are executed efficiently, capacity is balanced across the team, timelines and deliverables are consistently met, first line of coordination and support for the T.
team, escalating concerns, removing blockers, ensuring high-quality service delivery, serving as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool, how the tool will be configured for their use, leveraging the principles of Project Management and our implementation methodology, coordinating tactical execution, monitoring project progress, communicating risks or capacity trends for leadership review, Oversee day-to-day operations for the T.
team, ensuring work is prioritized effectively, utilization is tracked, deliverables are completed on time, Serve as the first escalation point for technical or delivery challenges, collaborating with Product, Engineering, and Customer Success to resolve blockers and maintain alignment on requirements, defining and improving implementation workflows, technical standards, and internal/client-facing collateral, Provide ongoing tactical coaching and mentorship to T.
team members, reinforcing best practices in technical troubleshooting and cross-team collaboration, Partner with the Implementation Lead as the primary technical consultant for customers, ensuring data integrations (HL7, flat file, SFTP) are optimized and validated against solution goals, Execute and oversee the technical configuration of products within the CipherHealth Evolve suite to align with specific customer use cases and post-go-live optimization.
How You'll Work.
Team & Collaboration
collaborating with Product, Engineering, and Customer Success to resolve blockers and maintain alignment on requirements; cross-team collaboration; Partner with the Implementation Lead as the primary technical consultant for customers
Communication Scope
effective communicator; communicate complex concepts clearly to both technical and non-technical audiences; written and verbal communication skills; ability to collaborate effectively across all organizational levels
Process & Methodology
Project Management, implementation methodology, coordinating tactical execution, monitoring project progress, communicating risks or capacity trends, prioritized effectively, deliverables are completed on time, managing a high-performing team, project and service delivery, management of implementation risks, impacts, and acceptance processes
Full Job Description
About Us CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences. With tailored communication solutions powered by AI and deep integrations, CipherHealth drives better clinical results, operational efficiency, and financial sustainability, transforming healthcare one interaction at a time. Team Lead, Technical Implementations The Team Lead, Technical Implementations plays a key role in driving the successful delivery of technical implementations by managing the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team. Working closely with the VP, Professional Services, this role ensures projects are executed efficiently, capacity is balanced across the team, and timelines and deliverables are consistently met. The Team Lead serves as the first line of coordination and support for the T.I. S. team, escalating concerns, removing blockers, and ensuring high-quality service delivery. You will also serve as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool and how the tool will be configured for their use. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive technical implementation experience for our customers. You will need to be detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills. Key Responsibilities Serve as the primary partner to the VP, Professional Services in coordinating tactical execution, monitoring project progress, and communicating risks or capacity trends for leadership review. Oversee day-to-day operations for the T.I. S. team, ensuring
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