First Global Management Services, Inc.
Brand Experience
TeamLead,Space&ServiceCoordinators
Neural analysis suggests this role is
optimal for Lead candidates.
“Team Lead, Space & Service Coordinators at First Global Management Services, Inc.. Skills: Team leadership, Operational management, Client service delivery. Directly manage a team. Develop team members”
What You'll Achieve.
Deliver consistently exceptional service; Exceed client expectations
Industry & Context.
Problem solver; Resourceful approach
What They're Looking For.
Must Have
8-10 years of experience, Fluent in English, Excellent written and oral communication skills
What You'll Do.
Directly manage a team
Provide feedback to team
Manage monthly audit reports
Focus on event volume
Focus on team capacity
Oversee team workload
Ensure day-to-day understanding
Assist with team events
Offer guidance on events
Manage vacation schedules
Review expense reports
Oversee on-boarding process
Oversee off-boarding process
Develop process documents
Develop standard operating procedures
Provide strategic partnership
Provide expertise to leadership
Ensure adherence to procedures
Ensure adherence to compliance
Serve as escalation point
Propose improvements to intake
Implement improvements to intake
Develop training materials
Liaise with global team
Support alignment in processes
How You'll Work.
Team & Collaboration
Client brand representation; Event management leadership; Global team liaison
Communication Scope
Written communication; Oral communication
Full Job Description
Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Team Lead, Space & Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations. Along with other FIRST team members, the SSC Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members. Your Contributions Directly manage a team of direct reports Develop, mentor, and provide feedback to team members on an ongoing basis Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data Partner with the client on various strategic initiatives and projects Oversee workload of the team ensuring day-to-day
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