Noibu
ecommerce analytics & monitoring
TeamLead,SolutionsEngineering(Post-Sales)
Neural analysis suggests this role is
optimal for Senior candidates.
“Team Lead, Solutions Engineering (Post-Sales) at Noibu. Skills: Solutions Engineering, Technical Customer Success, Team leadership, Customer relationship management, Technical expertise. Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development”
What You'll Achieve.
Protect and grow the book; Identify at-risk accounts early; Build mitigation strategies; Deepen technical relationships with key customer stakeholders; Faster decisions; Better collaboration across teams; Optimized customer experiences; Revenue growth
Industry & Context.
Debugging complex front-end issues; Driving investigations
Comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team's
What They're Looking For.
Must Have
5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment, Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, Technically comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues, Customer-obsessed and commercially aware, Proactive, organized, and able to juggle player-coach responsibilities
Nice to Have
Experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space, Background working with session replay, error monitoring, RUM, APM, or experience analytics tools, Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function, Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics), Prior experience helping scale a Solutions Engineering function at a growth-stage SaaS company
What You'll Do.
Coach and develop the team
Mentor a team of Solutions Engineers through 1:1s
and career development
Support hiring and onboarding as the team grows
Monitor team KPIs (e.g.
Run performance reviews
Partner with your manager on goal-setting and improvement plans
Personally lead the technical relationships with our most complex
highest-value customers
Driving investigations
strategic conversations
and the technical solutions that keep them growing
Help the team identify at-risk accounts early
Build mitigation strategies
Deepen technical relationships with key customer stakeholders
Act as the team's liaison to Product and Engineering on feedback
Maintain deep expertise in Noibu's product
and competitive positioning
How You'll Work.
Team & Collaboration
Partner cross-functionally; Align closely with CSM Managers on account strategy; Act as the team's liaison to Product and Engineering on feedback, testing, and launches
Communication Scope
Confident, polished communicator; Simplify complex technical concepts for non-technical audiences; Command the room on a strategic customer call
Full Job Description
## Description Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools. Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount. The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth. Learn more about Noibu at www.noibu.com. ## What you'll do Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development — and support hiring and onboarding as the team grows. Own team performance. Monitor team KPIs (e.g., retention, resolution time, product adoption), run performance reviews, and partner with your manager on goal-setting and improvement plans. Own the most strategic accounts. Personally lead the technical relationships with our most complex, highest-value customers — driving investigations, strategic conversations, and the technical solutions that keep them growing. Protect and grow the book. Help the team identify at-risk accounts early, build mitigation strategies, and deepen technical relationships with key customer stakeholders. Partner cross-functionally. Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering on feedback, testing, and launches. Stay technically sharp. Maintain deep expertise in Noibu's product, roadmap, and competitive positioning so you can lead from the front on every customer conversation. ## Who y
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