WeTravel
Customer Experience (CX)
TeamLead,SolutionsEngineering
“Team Lead, Solutions Engineering at WeTravel. Skills: Solutions engineering, Team leadership, Customer engagements, Integrations. Own complex technical customer engagements. Design integrations”
What You'll Achieve.
Help customers succeed; Scale the function; Keep customer needs visible and well-represented; Prioritise with clarity; Track and report on key metrics: deal support coverage, implementation timelines, and technical CSAT
Industry & Context.
Troubleshooting integrations; Troubleshoot automated workflows; Acting as the escalation point for senior technical issues
Full legal right to work in the Netherlands or the United States (citizenship or residency), Not able to offer visa sponsorship or relocation assistance
What They're Looking For.
Must Have
3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role, Comfortable reading API documentation, Troubleshooting integrations, Designing data flows between systems, At least 1 year of experience managing, mentoring, or leading a technical or customer-facing team, Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts, Deeply familiar with integration tools like Zapier, Can design, troubleshoot, and optimise automated workflows, Project and programme management skills, Can scope, plan, and drive complex cross-functional initiatives, Thrive in evolving environments, Enjoy building structure where little exists
Nice to Have
Full legal right to work in the Netherlands or the United States (citizenship or residency)
What You'll Do.
Own complex technical customer engagements
Lead and develop a small team
Span pre- and post-sale
Long-term implementation
Lead technical discovery
Solution design for prospects
Demo presentations for prospects
Hands-on support across integrations
Act as escalation point
Maintain prioritisation framework
Build onboarding resources
Partner with Onboarding
Partner with Account Management
Surface customer feedback
Help prioritise with clarity
Contribute to Professional Services definition
Define and document technical sales process
Define and document implementation process
Build library of reusable technical assets
Track and report on key metrics
How You'll Work.
Team & Collaboration
Work closely with Sales; Work closely with Product; Work closely with Account Management; Work closely with Onboarding; Work closely with Engineering; Act as conduit between customer needs and product roadmap; Lead technical discussions with stakeholders; Partner with Sales; Partner with Onboarding; Partner with Account Management; Partner with Product; Surface customer feedback to Product and Engineering; Help prioritise with clarity
Communication Scope
Leading technical discussions with non-technical stakeholders
Process & Methodology
Project management skills, Programme management skills, Scope, plan, and drive complex cross-functional initiatives
Applying for this Team Lead, Solutions Engineering role?
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