WeTravel
Customer Experience (CX)
TeamLead,SolutionsEngineering
Neural analysis suggests this role is
optimal for Mid candidates.
“Team Lead, Solutions Engineering at WeTravel. Skills: Solutions Engineering, Team Leadership, Customer Engagement, Integration Design. Own complex technical customer engagements. Design integrations”
What You'll Achieve.
Help customers succeed; Scale the team; Transforming the travel industry
Industry & Context.
Troubleshooting integrations; Design, troubleshoot, and optimise automated workflows; Building structure where little exists
Full legal right to work in the Netherlands or the United States (citizenship or residency), Not able to offer visa sponsorship or relocation assistance
What They're Looking For.
Must Have
3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role, Comfortable reading API documentation, Troubleshooting integrations, Designing data flows between systems, At least 1 year of experience managing, mentoring, or leading a technical or customer-facing team, Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts, Deeply familiar with integration tools like Zapier, Can design, troubleshoot, and optimise automated workflows, Project and programme management skills, Can scope, plan, and drive complex cross-functional initiatives, Thrive in evolving environments, Enjoy building structure where little exists, Full legal right to work in the Netherlands or the United States (citizenship or residency)
Nice to Have
Long-term, this team may evolve into a dedicated Professional Services function
What You'll Do.
Own complex technical customer engagements
Lead and develop a small team
Span pre- and post-sale
Conduct technical evaluation
Design solutions with prospects
Drive adoption with customers
Manage long-term implementation
Lead technical discovery
Design solutions for customers
Present demos to customers
Provide hands-on support
Act as escalation point
Maintain prioritisation framework
Build onboarding resources
Partner with Onboarding
Partner with Account Management
Surface customer feedback
Help prioritise feedback
Define technical sales process
Document technical sales process
Build reusable technical assets
Report on key metrics
How You'll Work.
Team & Collaboration
Work closely with Sales; Work closely with Product; Work closely with Account Management; Work closely with Onboarding; Work closely with Engineering; Act as conduit between customer needs and product roadmap; Partner with Sales; Partner with Onboarding; Partner with Account Management; Partner with Product; Surface customer feedback to Product and Engineering; Help prioritise with clarity
Communication Scope
Leading technical discussions; Leading technical conversations
Process & Methodology
Project management skills, Programme management skills, Scope complex cross-functional initiatives, Plan complex cross-functional initiatives, Drive complex cross-functional initiatives, Scope, plan, and drive initiatives
Full Job Description
ABOUT THE ROLE WeTravel is hiring its first dedicated Team Lead, Solutions Engineering. This is a unique player-coach position where technical depth meets customer impact. You will own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers. This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function. HOW WE WORK You will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day basis, you’ll work closely with Sales, Product, Account Management, Onboarding, and Engineering — acting as the clearest conduit between customer needs and the product roadmap. We move quickly, value clarity, and expect you to build the processes that help the team scale. YOU SHOULD APPLY IF YOU - Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role - Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems - Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team - Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts - Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows - Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives - Thrive in evolving environments and enjoy building structure where little exists YOU MIGHT NOT BE THE RIGHT FIT IF YOU - Prefer a hig
Applying for this Team Lead, Solutions Engineering role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about WeTravel?
Real rants from real employees. Read before you apply.