WeTravel
Customer Experience (CX)
TeamLead,SolutionsEngineering
“Team Lead, Solutions Engineering at WeTravel. Skills: Solutions Engineering, Team Leadership, Customer Engagement, Integration Design. Own complex technical customer engagements. Design integrations”
What You'll Achieve.
Help customers succeed; Scale the team; Transforming the travel industry
Industry & Context.
Troubleshooting integrations; Design, troubleshoot, and optimise automated workflows; Building structure where little exists
Full legal right to work in the Netherlands or the United States (citizenship or residency), Not able to offer visa sponsorship or relocation assistance
What They're Looking For.
Must Have
3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role, Comfortable reading API documentation, Troubleshooting integrations, Designing data flows between systems, At least 1 year of experience managing, mentoring, or leading a technical or customer-facing team, Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts, Deeply familiar with integration tools like Zapier, Can design, troubleshoot, and optimise automated workflows, Project and programme management skills, Can scope, plan, and drive complex cross-functional initiatives, Thrive in evolving environments, Enjoy building structure where little exists, Full legal right to work in the Netherlands or the United States (citizenship or residency)
Nice to Have
Long-term, this team may evolve into a dedicated Professional Services function
What You'll Do.
Own complex technical customer engagements
Lead and develop a small team
Span pre- and post-sale
Conduct technical evaluation
Design solutions with prospects
Drive adoption with customers
Manage long-term implementation
Lead technical discovery
Design solutions for customers
Present demos to customers
Provide hands-on support
Act as escalation point
Maintain prioritisation framework
Build onboarding resources
Partner with Onboarding
Partner with Account Management
Surface customer feedback
Help prioritise feedback
Define technical sales process
Document technical sales process
Build reusable technical assets
Report on key metrics
How You'll Work.
Team & Collaboration
Work closely with Sales; Work closely with Product; Work closely with Account Management; Work closely with Onboarding; Work closely with Engineering; Act as conduit between customer needs and product roadmap; Partner with Sales; Partner with Onboarding; Partner with Account Management; Partner with Product; Surface customer feedback to Product and Engineering; Help prioritise with clarity
Communication Scope
Leading technical discussions; Leading technical conversations
Process & Methodology
Project management skills, Programme management skills, Scope complex cross-functional initiatives, Plan complex cross-functional initiatives, Drive complex cross-functional initiatives, Scope, plan, and drive initiatives
Applying for this Team Lead, Solutions Engineering role?
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