Company
Technology
TeamLead,SAPManagedServices
Neural analysis suggests this role is
optimal for Lead candidates.
“Team Lead, SAP Managed Services. Skills: SAP Managed Services, Team Leadership, Incident Management, Problem Resolution, Stakeholder Management. Lead and manage a team of SAP support engineers, ensuring effective delivery of AMS services and achievement of client satisfaction and operational targets. Drive resolution of complex SAP incidents using deep functional and technical expertise across modules such as MM, SD, FICO, HCM, PP, or PM. Oversee day-to-day support operations, including incident”
What You'll Achieve.
achievement of client satisfaction and operational targets
Industry & Context.
complex SAP environments; highly integrated SAP environments; complex SAP issues
What They're Looking For.
Must Have
10+ years of SAP experience with techno-functional expertise across one or more SAP modules (MM, SD, FICO, HCM, PP, PM, etc.). 5+ years of SAP AMS/support experience in complex, global environments. 5+ years of team leadership experience, including managing, mentoring, and scaling teams of 7+ professionals. ability to troubleshoot complex SAP issues across integrated landscapes and deliver effective break-fix solutions. Deep understanding of SAP ECC/4. x environments, including configuration, architecture, and support processes. Excellent communication and stakeholder management skills, with fluency in English and Portuguese.
Nice to Have
ITIL or PMP certification is a plus, along with experience in global or multi-country SAP support setups.
What You'll Do.
Lead and manage a team of SAP support engineers, ensuring effective delivery of AMS services and achievement of client satisfaction and operational targets.
Drive resolution of complex SAP incidents using deep functional and technical expertise across modules such as MM, SD, FICO, HCM, PP, or PM.
Oversee day-to-day support operations, including incident management, problem resolution, and delivery of break-fix solutions in highly integrated SAP environments.
How You'll Work.
Team & Collaboration
Collaborate directly with clients and internal stakeholders to ensure clear communication, expectation management, and high-quality service delivery.
Communication Scope
Excellent communication; stakeholder management
Full Job Description
## Accountabilities This role focuses on leading SAP Managed Services delivery while ensuring high-quality support operations, strong team performance, and continuous improvement across complex SAP environments. Lead and manage a team of SAP support engineers, ensuring effective delivery of AMS services and achievement of client satisfaction and operational targets. Drive resolution of complex SAP incidents using deep functional and technical expertise across modules such as MM, SD, FICO, HCM, PP, or PM. Oversee day-to-day support operations, including incident management, problem resolution, and delivery of break-fix solutions in highly integrated SAP environments. Build, mentor, and develop team members, supporting hiring, onboarding, coaching, and capability development within the SAP support function. Collaborate directly with clients and internal stakeholders to ensure clear communication, expectation management, and high-quality service delivery. Contribute to process improvement initiatives, support governance activities, and ensure adherence to ITIL-based support practices and operational standards. Requirements This position requires strong SAP functional/technical expertise combined with proven leadership experience in AMS or enterprise support environments. 10+ years of SAP experience with strong techno-functional expertise across one or more SAP modules (MM, SD, FICO, HCM, PP, PM, etc.). 5+ years of SAP AMS/support experience in complex, global environments. 5+ years of team leadership experience, including managing, mentoring, and scaling teams of 7+ professionals. Strong ability to troubleshoot complex SAP issues across integrated landscapes and deliver effective break-fix solutions. Deep understanding of SAP ECC/4.x environments, including configuration, architecture, and support processes. Excellent communication and stakeholder management skills, with fluency in English and Portuguese. Strong leadership mindset with the ability to motivate teams, ma
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