Roche
TeamLead,R&DISSGlobalSupportCenter
“Team Lead, R&D ISS Global Support Center at Roche. Skills: Leadership, Digital transformation, Operational excellence. Build a New Service Hub. Lead with Empathy & Vision”
What You'll Achieve.
Ensure timely, accurate resolution of requests; Maintain a constant state of audit-readiness; Align the Sant Cugat hub with global R&D goals
What They're Looking For.
Must Have
5+ years of experience leading or managing technical, engineering, or global customer support teams, Expert knowledge of enterprise applications (e. g. EDMS, LMS, SAP), Experience operating in highly regulated environments (e. g. Diagnostics, Pharma, Finance, Automotive), Education or experience in Agentic AI, automation, or AI prompt engineering, Expert fluency in English
Nice to Have
German language skills are a plus
What You'll Do.
Build a New Service Hub
Lead with Empathy & Vision
Master R&D Support Operations
Champion Digital Innovation
Drive Operational Excellence
Navigate a Global Matrix
Foster a High-Performing Culture
How You'll Work.
Team & Collaboration
Collaborate effectively with leaders and colleagues across Spain, the US, Germany, and Switzerland; Partner with global teams
Communication Scope
Exceptional Communication & Influence; Expert fluency in English; Ability to influence senior stakeholders
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