RBC
Capital Markets
TeamLeadQTSProductionandRiskServices
“Team Lead - QTS Production and Risk Services at RBC. Skills: Production Application Support, ITIL, Capital Markets, Fixed Income, Team Leadership. Own delivery of Production Application Support services to the Fixed Income Business. Serve as primary escalation point for any issues impacting the production environment”
What You'll Achieve.
Deliver trusted advice to help our clients thrive and communities prosper.; Achieving success that is mutual.; Make a difference and lasting impact.; Drive production Stability, Reliability and Service Excellence.; Continuous improvement.
Industry & Context.
Group Problem Solving; Problem management; Root cause analysis
24x7 basis
What They're Looking For.
Must Have
Extensive experience in IT with knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures), Solid Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions., Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc. ), market data feeds, Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients., Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution., Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc. ), Experience with Database, Linux, Windows and basic infrastructure., Good Knowledge of enterprise scheduler platforms and monitoring tools (i. e. Control-M, Geneos, Tableau and Service Now)., Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)., Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities)., Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts
Nice to Have
Experience in DevOps and cloud technology (AWS, GridGain), Experience to support SOLACE, MQ
What You'll Do.
Own delivery of Production Application Support services to the Fixed Income Business
Serve as primary escalation point for any issues impacting the production environment
Lead a team of production support analysts in Malaysia providing world class support
Ensure the highest levels of service for Fixed Income Clients and applications across Trading
Pricing and Risk management systems.
Operate as a Player/Coach
acting as an escalation point for operational teams on a 24x7 basis
Take part in incident response
and root cause analysis.
Own day-to-day operational support services
Drive production Stability
Reliability and Service Excellence.
Employ a data-driven approach to driving production stability via metrics and reporting
Partner closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
Ensure accurate logging of support incidents
Conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
Drive efficiencies through the implementation of tools and process improvements
Provide leadership and subject matter expertise to team members.
How You'll Work.
Team & Collaboration
Serve as face-off to CM Business, Development, and Infrastructure teams.; Partner closely with Application Development teams and external vendors; Work across IT and external vendors to capture, track, status update and drive issues to resolution.; Collaborate with teams and stakeholders
Communication Scope
Excellent verbal and written communication skills; Ability to face off to challenging trading clients.
Process & Methodology
Manage the priorities, book of work / open issues from trading desks
Applying for this Team Lead - QTS Production and Risk Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about RBC?
Real rants from real employees. Read before you apply.