Flywire
Financial Services
TeamLead,PaymentExperience,Americas
“Team Lead, Payment Experience, Americas at Flywire. Skills: Payment experience, Team leadership. Provide solutions to payers. Be escalation point”
What You'll Achieve.
Help payers through frictionless experience
Industry & Context.
Find solution to requests; Prioritise tasks
Work on flexible schedule
What They're Looking For.
Must Have
2+ years team supervision, 5+ years customer support, Excellent written English, Excellent verbal English, Customer oriented mindset, Comfortable with multi-tasking, Able to work under pressure, Organized through change, Self motivated, Self disciplined, Take ownership, Take accountability, Great attention to details, Analytical skill, Excellent interpersonal skills, Excellent communication skills, Ability to work flexible schedule, Familiarity with Microsoft Office, Familiarity with CRM software, Customer service experience, Payment related experience, International experience
Nice to Have
Additional language (French, Portuguese) is a plus
What You'll Do.
Provide solutions to payers
Serve as content expert
Escalate insight within CPE
Design regional team directions
Make plan to optimise process
Manage team's daily operations
Manage projects execution
Handle team administrative tasks
Create monthly schedules
Provide weekly updates
Conduct quality review
Be main representative
Maintain connection with stakeholders
Prepare training material
Track impact for change
How You'll Work.
Team & Collaboration
Liaise with Client Managers; Liaise with Payment Managers; Liaise with regional team leads; Liaise with Central Service team; Liaise with all departments; Work with CPE Managers; Connect with Regional CPE Team; Connect with regional stakeholders
Communication Scope
Written communication; Verbal communication; International communication; Adapt communication style
Process & Methodology
Project execution
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