Flywire
Financial Services
TeamLead,PaymentExperience,Americas
“Team Lead, Payment Experience, Americas at Flywire. Skills: Customer Success, Payment Experience, Team Leadership. Provide solutions for payers. Be escalation point”
What You'll Achieve.
Help payers through frictionless experience
Industry & Context.
Troubleshoot payer problems; Prioritise tasks
Flexible schedule
What They're Looking For.
Must Have
2+ years team supervision, 5+ years customer support, Excellent written English, Excellent verbal English, Customer oriented mindset, Comfortable with multi-tasking, Able to work under pressure, Organized through change, Self motivated, Self disciplined, Take ownership, Take accountability, Great attention to details, Analytical skill, Excellent interpersonal skills, Excellent communication skills, Ability to work flexible schedule, Familiarity with Microsoft Office, Familiarity with CRM software, Customer service experience, Payment related experience, International experience
Nice to Have
Additional language (French, Portuguese) is a plus
What You'll Do.
Provide solutions for payers
Serve as content expert
Escalate insight within CPE
Design regional team directions
Make plan to optimise process
Manage team's daily operations
Manage projects execution
Handle team administrative tasks
Create monthly schedules
Provide weekly updates
Conduct quality review
Maintain connection with stakeholders
Prepare training material
How You'll Work.
Team & Collaboration
Client & Payment Experience Managers; Regional team leads; Central Service team; All departments; Regional CPE Team; Other regional stakeholders
Communication Scope
Written communication; Verbal communication; International communication
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