Flywire
Financial Services
TeamLead,PaymentExperience,Americas
“Team Lead, Payment Experience, Americas at Flywire. Skills: Payment experience, Team leadership, Customer support. Provide solutions to payers. Be escalation point for teammates”
What You'll Achieve.
Help payers through frictionless experience
Industry & Context.
Troubleshoot payer problems
Flexible schedule
What They're Looking For.
Must Have
2+ years team supervision, 5+ years customer support, Excellent written English, Excellent verbal English, Customer oriented mindset, Comfortable with multi-tasking, Able to work under intense pace, Able to work under high pressure, Organized through lots of change, Self motivated, Self disciplined, Take ownership & accountability, Great attention to details, Analytical skill, Excellent interpersonal skills, Excellent communication skills, Ability to work on flexible schedule, Familiarity with Microsoft Office suite, Familiarity with CRM software, Customer service experience, Payment related experience
Nice to Have
Additional language (French), Additional language (Portuguese), International experience
What You'll Do.
Provide solutions to payers
Be escalation point for teammates
Serve as content expert
Escalate insight within CPE Team
Design regional Payment Experience team directions
Make plan to optimise process
Manage team's daily operations
Manage projects execution
Handle team administrative tasks
Create monthly schedules
Provide weekly updates
Conduct quality review
Maintain connection with Regional CPE Team
Maintain connection with regional stakeholders
Prepare regional related new launch material
Prepare regional related training material
Track impact for related change
How You'll Work.
Team & Collaboration
Client & Payment Experience Managers; Regional team leads; Central Service team; All departments; Regional CPE Team; Regional stakeholders
Communication Scope
Written communication; Verbal communication; International communication
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