Flywire
Financial Services
TeamLead,PaymentExperience,Americas
“Team Lead, Payment Experience, Americas at Flywire. Skills: Payment experience, Customer support, Team supervision. Provide solutions to payers. Be escalation point”
What You'll Achieve.
Help payers through frictionless experience
Industry & Context.
Troubleshoot payer problems; Prioritise tasks
Flexible schedule
What They're Looking For.
Must Have
2+ years team supervision, 5+ years customer support, Excellent written English, Excellent verbal English, Customer oriented mindset, Comfortable with multi-tasking, Able to work under pressure, Able to adapt to change, Organized through change, Familiarity with Microsoft Office, Familiarity with CRM software, Customer service experience, Payment related experience, Take ownership & accountability
Nice to Have
Additional language (French), Additional language (Portuguese), International experience
What You'll Do.
Provide solutions to payers
Serve as content expert
Escalate insight within CPE Team
Design regional team directions
Make plan to optimise process
Manage team's daily operations
Manage projects execution
Handle team administrative tasks
Create monthly schedules
Provide weekly updates
Conduct quality review
Maintain connection with stakeholders
Prepare new launch material
Prepare training material
Track impact of change
How You'll Work.
Team & Collaboration
Liaise with Client Managers; Liaise with Payment Managers; Liaise with regional team leads; Liaise with Central Service team; Liaise with all departments; Work with CPE Managers; Interact with stakeholders
Communication Scope
Written communication; Verbal communication; International communication
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