Flywire
Financial Services
TeamLead,PaymentExperience,Americas
Neural analysis suggests this role is
optimal for mid candidates.
“Team Lead, Payment Experience, Americas at Flywire. Skills: Payment experience, Team leadership. Provide solutions to payers. Be escalation point”
What You'll Achieve.
Help payers through frictionless experience
Industry & Context.
Find solution to requests; Prioritise tasks
Work on flexible schedule
What They're Looking For.
Must Have
2+ years team supervision, 5+ years customer support, Excellent written English, Excellent verbal English, Customer oriented mindset, Comfortable with multi-tasking, Able to work under pressure, Organized through change, Self motivated, Self disciplined, Take ownership, Take accountability, Great attention to details, Analytical skill, Excellent interpersonal skills, Excellent communication skills, Ability to work flexible schedule, Familiarity with Microsoft Office, Familiarity with CRM software, Customer service experience, Payment related experience, International experience
Nice to Have
Additional language (French, Portuguese) is a plus
What You'll Do.
Provide solutions to payers
Serve as content expert
Escalate insight within CPE
Design regional team directions
Make plan to optimise process
Manage team's daily operations
Manage projects execution
Handle team administrative tasks
Create monthly schedules
Provide weekly updates
Conduct quality review
Be main representative
Maintain connection with stakeholders
Prepare training material
Track impact for change
How You'll Work.
Team & Collaboration
Liaise with Client Managers; Liaise with Payment Managers; Liaise with regional team leads; Liaise with Central Service team; Liaise with all departments; Work with CPE Managers; Connect with Regional CPE Team; Connect with regional stakeholders
Communication Scope
Written communication; Verbal communication; International communication; Adapt communication style
Process & Methodology
Project execution
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy a
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