DoorDash Canada
Technology
TeamLead,OutsideAccountManagement
Neural analysis suggests this role is
optimal for Lead candidates.
“Team Lead, Outside Account Management at DoorDash Canada. Skills: Team leadership, Account management, Sales strategy, Merchant growth. Lead and develop a team of Account Managers. Achieve regional goals for marketplace business growth”
What You'll Achieve.
Achieve regional goals; Grow merchant marketplace business; Improve merchant experience; Achieve market revenue goals; Achieve 'winning with the merchant' operations strategy; Produce new investment opportunities; Evaluate economic and strategic costs and benefits; Evaluate merchant acquisition programs; Evaluate merchant engagement programs; Evaluate merchant retention programs; Forecast and evaluate OKR achievement
Industry & Context.
Data analysis; Customer feedback analysis
What They're Looking For.
Must Have
5+ years consulting/strategy/business development/sales/operations/technology/analytics experience, 3+ years leading/coaching/developing Individual Contributors and Sales Team, Experience in client-facing or account management role, Proven success connecting regional team members, Experience in restaurant industry, SMB sales, or high-growth tech startup
What You'll Do.
Lead and develop a team of Account Managers
Achieve regional goals for marketplace business growth
Win and grow the best merchants in each
Improve team's working practices
Support retention and relationship building with strategic merchant
Manage merchant relationships with key local accounts
Influence cross-functional teams to improve merchant experience
Achieve market revenue goals
Accomplish a 'winning with the merchant' operations strategy
Produce new investment opportunities
Act as local liaison for new product rollouts
Build models to evaluate merchant acquisition costs and
Build models to evaluate merchant engagement costs and
Build models to evaluate merchant retention costs and
Forecast OKR achievement for book of business
Evaluate OKR achievement for book of business
Use data and customer feedback to guide decisions
How You'll Work.
Team & Collaboration
Work across Merchant Operations; Work across Product teams; Work across Engineering teams; Work across Marketing teams; Work across Analytics teams; Work across Sales teams; Work with Merchant Operations team
Full Job Description
About the Team On the Restaurant Success team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. About the Role We're looking for a Team Lead, SMB Restaurant Success to lead and develop a team of Account Managers across inside sales, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team’s working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager of Eastern Canada on our regional team within our Canadian SMB Restaurant Success Organization. For the Canadian region, this person will work a hybrid schedule and be based in Toronto. You’re excited about this opportunity because you will… Lead – Manage a team of account managers at different levels that grow merchants relationships with our key local accounts across the region Influence – Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals Strategize – Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy Develop Business – Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business Experiment – Use data and customer feedback to guide decisions on everything from commissary kitc
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