Carvana
TeamLead,MarketOperations
“Team Lead, Market Operations at Carvana. Skills: running the local Carvana hub, market launch, operations, logistics, consumer branding, team engagement and effectiveness, market’s ongoing success, big picture thinker, manage the employee and customer experience, assess business trends, create solutions to potential roadblocks, people leader, providing vision and development opportunities. running the local Carvana hub and everything that comes with it, including (but not limited to); market lau”
What You'll Achieve.
market’s ongoing success; guiding teams to exceed goals; improve performance and skill set; Drive production in a fast-paced customer service environment; keep every detail of your market operating like a well oiled machine
Industry & Context.
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience; proactively create solutions to potential roadblocks
Must be able to walk/stand and sustain physical activity for extended periods of time (8+ hours), Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat, Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs, Frequent driving requires excellent visual activity and manual dexterity, Requires to work in outdoor weather conditions, Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time, California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of failure to secure it may impact continued employment in this role., Hiring is contingent on passing a complete background check., This role is not eligible for visa sponsorship.
What They're Looking For.
Must Have
5+ years work experience in a customer facing team environment, 3+ years of management experience, Proven history of developing and coaching employees, Prior experience with strategic planning, process improvement, and guiding teams to exceed goals, Excellent interpersonal and leadership skills, Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience, Willingness to work on weekends, Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves, Must be able to read, write, speak, and understand English, The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours), Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat, Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs, Frequent driving requires excellent visual activity and manual dexterity, Requires to work in outdoor weather conditions, Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time, Frequently communicates with customers and must be able to exchange accurate information
Nice to Have
Bachelor’s Degree, Experience with Salesforce or Tableau, An analytical mind, Experience handling logistics
What You'll Do.
running the local Carvana hub and everything that comes with it
including (but not limited to); market launch
team engagement and effectiveness and
the market’s ongoing success
Be a continuous positive force within the market and create morale and spirit throughout the team
onboard and train a team of Customer Advocates and provide the tools
resources and guidance they need to be successful
Actively develop a team of Customer Advocates by providing feedback
conducting performance check-ins
and setting goals to improve performance and skill set
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new
creative and effective methods of recognition
Generate and monitor regular reports like a boss and presenting to upper management… also like a boss
Be the go to expert for your team
jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience
Address and effectively manage complex and sensitive customer-facing issues
How You'll Work.
Team & Collaboration
works closely with a team of extremely talented Customer Advocates; share your knowledge with others across the organization
Communication Scope
Frequently communicates with customers and must be able to exchange accurate information
Process & Methodology
strategic planning, process improvement, guiding teams to exceed goals
Applying for this Team Lead, Market Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Carvana?
Real rants from real employees. Read before you apply.