Braze

Technology

TeamLead,EmailDeliverability

$145–205k ~AI est. Chicago, Illinois, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Team Lead, Email Deliverability at Braze. Skills: Email deliverability, Team leadership, Customer success. Provide deliverability support. Service customer portfolio”

What You'll Achieve.

Improve client email programs; Maximize client impact; Increase customer value; Increase customer retention; Improve team experience; Improve customer experience

Industry & Context.

Technology
Problems you'll solve

Deliverability issue analysis; Root cause identification; Problem-solving

What They're Looking For.

Must Have

Experience coaching deliverability consultants, Understanding of email deliverability space, Consultative approach to deliverability analysis, Familiarity coordinating with mailbox providers, Experience identifying process optimization, Excellent communication skills

What You'll Do.

Provide deliverability support

Service customer portfolio

Oversee deliverability consultants

Nurture deliverability consultants

Grow deliverability consultants

Interface with prospects

Interface with customers

Function as escalation point

Increase customer value

Increase customer retention

Aid in strategic planning

Partner with cross-functional teams

Iterate on strategies

Ideate on strategic projects

Lead strategic projects

How You'll Work.

Team & Collaboration

Cross-functional teams; Customer Success; Technical Support; Sales; Growth

Communication Scope

Client communication

Full Job Description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Braze helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. To ensure email communications have the best opportunity to reach their intended recipients, we have an amazing team of email deliverability experts who help to educate on industry concepts, analyze deliverability indicators, advise on email best practices, and support customers through deliverability issues. We are looking for a technically-versed email deliverability subject-matter expert with experience nurturing and supporting expert deliverability consultants to join our team. As Team Lead, Email Deliverability, you will lead a regional team of customer-facing deliverability experts and own a book of business. With your customers and alongside your team, you will promote best practices and generate recommendations to improve clients’ email programs to maximize their impact through B

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