DXC
Insurance
TeamLead–DisputeResolutionManager
“Team Lead – Dispute Resolution Manager at DXC. Skills: Dispute resolution, Team leadership, Stakeholder management. Lead, coach and develop a team. Provide day-to-day operational support”
What You'll Achieve.
Ensure quality outcomes; Ensure compliance obligations; Ensure service standards are consistently achieved; Focus on customer outcomes
Industry & Context.
What They're Looking For.
Must Have
Demonstrated experience within Workers Compensation, Previous leadership or team management experience, understanding of dispute management and claims processes, Ability to manage competing priorities and support escalations effectively, Excellent stakeholder engagement and communication skills, coaching and people leadership capability, Ability to interpret legislation, policy and business procedures, A proactive mindset with a focus on customer outcomes and continuous improvement
What You'll Do.
coach and develop a team
Provide day-to-day operational support
Oversee the management of disputes
Monitor team performance
workload and service delivery
Build relationships with internal stakeholders
Support team capability through coaching
Identify process improvement opportunities
Ensure compliance with legislation
How You'll Work.
Team & Collaboration
Build relationships with internal stakeholders, employers, injured workers, legal representatives and external partners
Communication Scope
Excellent stakeholder engagement and communication skills
Applying for this Team Lead – Dispute Resolution Manager role?
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