TeamLead–DisputeResolutionManager

**Job Description:** DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. This is a fantastic opportunity for someone who enjoys coaching and developing teams, building strong stakeholder relationships, and driving positive outcomes for customers navigating the workers compensation process. **About the role** As the Team Lead – Dispute Resolution Manager, you will lead a team responsible for managing workers compensation disputes from initial review through to resolution. You’ll provide leadership, technical guidance and day-to-day support to ensure quality outcomes, compliance obligations and service standards are consistently achieved. **Key responsibilities** * Lead, coach and develop a team of Dispute Resolution Managers in a fast-paced workers compensation environment * Provide day-to-day operational support, guidance and escalation management * Oversee the management of disputes across the workers compensation portfolio * Monitor team performance, workload and service delivery against agreed targets and quality standards * Build strong relationships with internal stakeholders, employers, injured workers, legal representatives and external partners * Support team capability through coaching, feedback and performance development * Identify process improvement opportunities and contribute to operational efficiencies * Ensure compliance with workers compensation legislation, policy and internal