Keenfinity
professional communication and security solutions
TeamLeadDigitalWorkplace
“Team Lead Digital Workplace at Keenfinity. Skills: Digital Workplace domain ownership, end-user technology experience, automation and self-service, managed service provider governance, team leadership, cost optimization, Microsoft client management, modern workplace architecture, MSP governance, SLA management, vendor accountability, ITIL foundations, service management practices, license management, cost optimization. Own the Digital Workplace domain end to end: client devices, Microsoft 365, c”
What You'll Achieve.
Own the end-user technology experience for roughly 3, 800 associates across 50+ countries; modernize how Keenfinity's workforce is equipped, supported, and enabled; driving a shift from manual, ticket-heavy operations toward automation and self-service; ensuring quality and cost efficiency
Industry & Context.
data-driven approach to decisions, with a focus on measurable outcomes such as ticket volumes, cost per user, and SLA performance.
What They're Looking For.
Must Have
7+ years of experience in end-user computing, digital workplace, or client management, at least 3 years in a team lead or senior technical role, hands-on experience with Microsoft workplace technologies, including SCCM, Intune, Autopilot, Active Directory, Entra ID, Group Policy, and Microsoft 365 administration, Experience managing or governing outsourced end-user service delivery through managed service providers, Background in ITSM tooling (ideally ServiceNow) and service catalog design, Experience in multi-site, international environments
Nice to Have
Manufacturing or B2B product company experience is advantageous
What You'll Do.
Own the Digital Workplace domain end to end: client devices
virtual desktop infrastructure
and end-user support processes.
Drive the modernization of device management and client lifecycle processes.
Evaluate and optimize the productivity and collaboration platform strategy to balance user experience with cost control.
Establish self-service capabilities: automated application deployment
streamlined onboarding and offboarding
and ServiceNow catalog automation.
Govern the managed service provider relationship for end-user services
focusing on SLA performance
and continuous improvement.
Drive ticket reduction through automation
shift-left strategies
and improved self-service adoption.
Own the service catalog for Digital Workplace and ensure cost transparency per service and per business unit.
Lead and develop a team of Digital Workplace engineers and specialists.
Create a culture of user focus
and operational quality.
Ensure the team maintains the right skills to cover both daily operations and project delivery.
Build and maintain cost transparency for Digital Workplace services
contributing to central financial reporting and software asset management.
Identify and execute cost reduction opportunities through vendor consolidation and contract renegotiation.
Ensure the Digital Workplace environment supports clean business separation: portable device management
transferable configurations
and documented processes.
Support business portfolio changes with clear user and device inventories per business.
How You'll Work.
Team & Collaboration
Lead and develop a team of Digital Workplace engineers and specialists.; Ensure the team maintains the right skills to cover both daily operations and project delivery.; Clear communicator who can engage with both technical teams and business stakeholders.
Communication Scope
Clear communicator who can engage with both technical teams and business stakeholders.
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