TeamLead,CustomerSupport

About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. Job Description Tailscale is seeking its first hire in Singapore to establish and lead our APAC support operations. As Team Lead, Customer Support in this region, you will serve as a player coach responsible for building a high-performing support team from the ground up and establishing Tailscale’s unique company culture locally. You will manage daily operations for a team of 8-10 Support Engineers, ensuring world-class service for our APAC users while helping to provide follow the sun coverage for our global customer base. This role reports to the VP of Customer Engineering and requires a technical expert who is equally passionate about solving complex networking problems and mentoring others in a collaborative environment. Key Responsibilities Serve as the founding regional hire for the Singapore support team, leading the local expansion and recruitment efforts. Build and establish Tailscale’s company culture and operational standards within the new Singapore region. Manage day-to-day support operations for a pod of 8-10 Tier 1 and Tier 2 Support Engineers. Lead the hiring, onboarding, technical mentoring, and career coaching for all direct reports in the region. Coordinate in-office time to foster team collaboration, establish the local office environment, and support new hires. Oversee the regional support queue to ensure SLA/SLO adherence, focusing on APAC specific tickets and partnering on global queue health. Act as an internal escalatio