RADAR
retail
TeamLead,CustomerSolutionsManager
“Team Lead, Customer Solutions Manager at RADAR. Skills: solutions engineering, technical implementation, customer needs translation, team leadership, technical direction, system reliability, performance optimization, scalability. translating customer needs into scalable, high-impact solutions. driving consistent, high-quality delivery across the customer lifecycle”
What You'll Achieve.
driving consistent, high-quality delivery across the customer lifecycle; ensure consistency across both internal stakeholders (Customer Experience, Engineering) and external customers; accelerate time-to-value; driving iteration and continuous improvement; improve the speed and scalability of future deployments; maintain accountability for the quality and reliability of system delivery; contribute to improving system reliability, performance, and scalability; deliver consistently outcomes
Industry & Context.
Excellent problem-solving and analytical skills; problem-solving; troubleshooting
What They're Looking For.
Must Have
6+ years experience in solutions engineering, technical implementation, or related field, Demonstrated success with retail technology programs, technical knowledge of RFID or retail-related technologies, Experience developing implementation methodologies and documentation, Excellent problem-solving and analytical skills, Ability to communicate complex technical concepts to diverse audiences, Experience with system integration and configuration management, project management and organizational abilities, Knowledge of retail IT environments and infrastructure, Ability to work in fast-paced environments with changing priorities
Nice to Have
background in retail, including one or more of the following: Inventory Management, retail technology deployment, or IT Systems/Information Management, experience managing a team of professionals, background in process improvement and optimization, knowledge of technical documentation tools and standards, experience with technical training development, Bachelor's degree in Business, Engineering, Computer/Data science or related field
What You'll Do.
translating customer needs into scalable
high-impact solutions
high-quality delivery across the customer lifecycle
establishing clear practices
and expected outcomes
serving as the voice of the customer in technical discussions
ensuring customer requirements are clearly represented and effectively translated into product and system improvements
guiding and advising customers on integration and architectural decisions
rapidly stand up new integrations and accelerate time-to-value
driving iteration and continuous improvement
identifying opportunities to streamline implementations and improve the speed and scalability of future deployments
maintaining accountability for the quality and reliability of system delivery
leading efforts in monitoring
and performance optimization
contributing to improving system reliability
ensuring your team is equipped with the right methodologies
and best practices to deliver consistently outcomes
Review and digest information about RADAR's technology architecture and deployment processes
Meet with Customer Experience managers and other stakeholders to understand current processes and pain points
Meet with technical teams to understand system components and integration points
Visit live locations to understand technical deployment requirements
Build relationships with cross-functional teams involved in implementations
Begin to understand customer technical environments and requirements
Begin developing improved technical enablement tools and processes
Begin leading technical readiness planning for upcoming pilot customers
Start supporting troubleshooting for complex technical issues
Begin identifying patterns in technical and process challenges across customers
Begin mentoring Customer Solutions team members and provide guidance in their day-to-day work
Lead cross-functional initiatives to improve technical implementation processes
Provide regular insights to Product and Engineering on technical implementation needs
Start providing insights to Customers on integration and operational matters
Lead technical knowledge sharing and training for Customer Experience and Customer Support teams
Contribute to product roadmap planning with implementation insights
How You'll Work.
Team & Collaboration
lead a growing team of Program Managers and Data Analysts; establishing clear practices, standards, and expected outcomes to ensure consistency across both internal stakeholders (Customer Experience, Engineering) and external customers; Acting as the central bridge between customers, Customer Experience (CX), and Engineering; working closely with customer engineering teams; In close partnership with Product and Engineering; influencing across both technical and non-technical stakeholders; Meet with Customer Experience managers and other stakeholders; Meet with technical teams; Build relationships with cross-functional teams; Begin mentoring Customer Solutions team members; Lead cross-functional initiatives; Provide regular insights to Product and Engineering; Lead technical knowledge sharing and training for Customer Experience and Customer Support teams
Communication Scope
Ability to communicate complex technical concepts to diverse audiences; Clear Communication; honesty; humility; respectful dialogue
Process & Methodology
project management and organizational abilities, technical readiness planning
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