Tamara
fintech
TeamLead-CustomerCare
Neural analysis suggests this role is
optimal for Mid candidates.
“Team Lead - Customer Care at Tamara. Skills: Leadership Skills, Communication Skills, Customer Service Skills. Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.. Strategizing and monitoring the daily activities of customer service operations.”
What You'll Achieve.
help people make their dreams come true; building the most customer-centric financial super-app on earth; revolutionize the way millions of users shop, pay, and bank
Industry & Context.
problem-solving skills; solution-oriented
What They're Looking For.
Must Have
Prior experience (up to 3 years) in the field of customer service or contact center, At least 1 years of experience as supervisor or team lead, Leadership Skills, Communication Skills, Customer Service Skills
What You'll Do.
Overseeing and assessing customer service staff activities
and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
Monitoring and authenticating returns
Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies
and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities
How You'll Work.
Communication Scope
excellent communication; interpersonal
Full Job Description
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking a Team Leader for our Customer Experience Team. As Team Leader, you will be crucial in overseeing and assessing the activities of customer service representatives, as well as providing frequent performance feedback. Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide. With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resu
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