ASSPL
Fulfillment Operations Management, Fulfillment Center, Logistics
TeamLead,CST,INExternalFulfillment
“Team Lead, CST, IN External Fulfillment at ASSPL. Skills: Operations support, Process improvement, Seller support. Support daily operations. Monitor daily metrics”
What You'll Achieve.
Achieve excellent seller experience; Improve performance
Industry & Context.
Identify patterns; Identify disruptions; Scrutinize details; Foresee implications
Work weekends, Work shifts
What They're Looking For.
Must Have
1+ years customer-facing experience, Warehousing experience, Logistics experience, Manufacturing experience, Speak English fluently, Write English fluently, Read English fluently, Microsoft Office experience, Microsoft Excel experience
Nice to Have
2+ years customer-facing experience, Warehousing experience, Logistics experience, Manufacturing experience
What You'll Do.
Support daily operations
Monitor daily metrics
Trigger field support
Roll out new processes
Run central control centres
Monitor site functioning
Liaise between executives and agencies
Respond to associate queries
Provide associate education
Achieve first contact resolution
Drive efficiency opportunities
Conduct daily floor observations
Serve as first contact
Handle seller escalations
Conduct weekly audits
Liaise with partner teams
Coordinate with other departments
Resolve issues faster
Create monthly distribution
Execute staffing plans
Create business reports
How You'll Work.
Team & Collaboration
Cross-functional coordination; Internal agencies; External agencies; Partner teams; Other departments
Communication Scope
Associate queries
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